IT Desktop Support Engineer

Overview

Onsite desktop support tech handling hardware/software issues and smart‑hand networking tasks.

Requirements

• comptia a+
• servicenow
• tcp/ip
• lan/wan
• desktop support
• troubleshooting

What You Bring

-Able to interact and work with customers at different levels. -Driven and result oriented. -Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. -Ability to lift / move computer equipment weighing up to 50 lbs. -Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. -Experience of ticketing tools (ServiceNow / Remedy etc.), -Good Customer management skill, -Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). -Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. -Good in oral and written communication -Smart hand support for peripheral and networking hardware, including, but not limited to -Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. -Minimum 2 to 4 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. -Excellent written and oral communications skills with clients and management as well as people skills. -Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency

People Also Searched For

About Sky Systems

-Blends technical consulting with staffing expertise across North America. -Evolved into a full-service MSP and Cisco/Dell partner. -Delivers 24/7 on‑site and remote services. -Builds contact center solutions using Cisco, Avaya, and Genesys. -Web solutions complement core services, enabling seamless digital platforms alongside infrastructure support. -Despite modest size, has tackled complex deployments in aerospace, semiconductors, energy, and government sectors. -Maintains agility through lean teams, ensuring projects hit deadlines, budgets, and technical benchmarks.

Sector Specialisms