Client Services Manager

Overview

Lead a team delivering person‑centred housing support for homeless or at‑risk adults.

Key Responsibilities

• safety checks
• risk assessment
• contract management
• budget oversight
• kpi monitoring
• safeguarding

Tasks

-Ensure Health and Safety checks and risk assessments are completed and recorded accurately. -Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service. -Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs. -Supporting your Senior Client Service Manager & Operations Manager, (OM), to ensure we meet all the regulatory standards and its outcomes. -Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners. -Be the Safeguarding Lead for the service.

Requirements

• people management
• people skills
• housing support
• service management
• word/excel
• enhanced dbs

What You Bring

-Experience of people management -The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values -Experience of delivering support in a housing or care environment -Experience of managing multiple services and/or managing managers -Basic knowledge/aptitude of Microsoft Word and Excel is essential. -You’ll need an Enhanced DBS check done which we pay for

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Benefits

-Paid time off for volunteering -To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! -Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) -Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies -34 days leave, (including bank holidays and a “me day”) -Working hours are Mon-Fri 09:00-17:00. A flexible working pattern can be discussed, with the possibility of occasionally working from home. -Career path with development and an excellent training package -Excellent benefits and rewards including supermarket discounts and travel expenses

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms

Security Clearance

-enhanced dbs check required (cost covered by employer).