Manager - Business Excellence - 14291

Overview

Lead Business Excellence, drive Lean Six Sigma, ISO, KPI and continuous improvement in SSC

Key Responsibilities

• lean sixsigma
• process improvement
• dashboard monitoring
• iso certification
• survey analysis
• capability training

Tasks

-Encourage participation in team-building activities and employee engagement initiatives. -Address team concerns, provide guidance, and create opportunities for professional growth. -Foster a culture of collaboration, accountability, and continuous improvement. -Facilitate internal capability building by delivering training on Lean Methodologies, including Six Sigma principles and Quality Tools, to drive continuous improvement and operational excellence. -Anchor and drive the Shared Services Center (SSC) Process Certification program (Lean Six Sigma), collaborating with L&D for seamless deployment. -Lead the rollout of the SSC Customer Satisfaction Survey, conduct in-depth analysis to identify improvement areas, and propose sustainable methodologies for enhanced service delivery. -Implement a culture of continuous improvement by conceptualizing and deploying transformation initiatives in collaboration with Service Delivery Leads, with a focus on operational floor management (OFM) and visual control. -Analyze "As-Is" processes and lead structured process improvement initiatives leveraging Six Sigma, Value Stream Mapping, and Lean methodologies to drive operational excellence. -Foster cross-functional collaboration to identify and implement initiatives qualifying for Group-level Continuous Improvement Programs (CIP), ensuring impactful outcomes and recognition. -Implement structured mentorship and leadership development initiatives. -Sustain and enhance the ISO 9001 certification program, expanding its scope to additional functions. -Act as a “Single Source of Truth” to publish and monitor SSC performance dashboard against agreed SLA/ KPIs defined. -Identify performance gaps and systemic inefficiencies, applying Lean principles to eliminate waste and reduce non-value-adding (NVA) activities. -Identify and engage with key industry, academic, and knowledge management forums to enhance organizational presence and thought leadership. -Coordinate and anchor action plan to progress towards achieving best-in-class status. -Corporate BE team in driving and adopting improvement initiatives in GMR SSC -Drive BE initiatives, including the adoption of the GBEM Framework, Continuous Improvement Projects (CIPs), Idea Factory, 5S, and Kaizen methodologies.

Requirements

• six sigma
• iso 9001
• program management
• process excellence
• risk management
• postgraduate

What You Bring

-Functional experience in Finance & Accounts/ Procurement / HR Operations would be preferred -Capability Building -Problem Solving & Analytical Thinking -8-12 Years of relevant experience -Experience in service industries preferable -Process Excellence (Proficient) -Any post graduate degree -Social Awareness -Exposure to Process improvement programs like Six Sigma/ TQM/ / Process Classification Frameworks like APQC -Performance Reporting and Analytics (Practitioner) -Experience in driving business excellence framework, ISO 9001 audits, Six Sigma methodologies, 5S, Kaizen, Juran Methodology, and Process Mapping -Program Management (Proficient) -Compliance and Risk Management (Proficient) -Teamwork & Interpersonal influence -Lean Six Sigma Green/Black Belt from reputed institute with projects completed

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About Gmr Group

-It builds and operates major airports – including Delhi, Hyderabad, Goa, Medan (Indonesia) and is developing Crete and Bhogapuram airports. -As Asia’s largest private airport operator, it handles over 100 million passengers annually across its global portfolio. -The energy arm delivers clean power, smart metering, EV infrastructure and surface‑transport EPC projects. -Transportation projects span highways, railways, metros and airstrips, using DBFOT and EPC models. -Urban Infrastructure includes large‑scale industrial zones and port-linked projects in Tamil Nadu and Andhra Pradesh. -Sporting ventures include ownership of Delhi Capitals (IPL), UP Yoddha (kabaddi), Seattle Orcas (cricket) and Dubai Capitals. -Distinctive for its public–private partnerships with global players like Groupe ADP, Megawide and Angkasa Pura II. -It’s one of the handful of Indian groups operating airports internationally—in Greece, Philippines and Indonesia.

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