Process Improvement Engineer

Description

The Technical Trainer/Process Improvement Engineer plays a key role in developing and cultivating a skilled and knowledgeable workforce in the Operations organization. This role is responsible for the overall development, management and execution of the technical training programs, as well as provides leadership and direction for the sustainable training effort at each location. This person will also be responsible for providing technical support to Operations staff through process related problem solving, process improvements and cost reduction program. This may include the development and implementation of measures and methods to improve productivity and efficiencies across the organization.

• Continually evaluating training media and content to ensure materials and presentations are effective and aligned with technical training objectives
• Drive innovation by utilizing or developing new technologies and methods to continuously enhance product quality, boost location efficiency, and decrease costs
• Collaborate with Operations Leadership to develop and implement a customer complaint/feedback system with the goals of prevention problems and complaint avoidance
• Responsible for developing and maintaining assessments and training schedules to ensure employees participate and are equipped with the necessary skills to perform their jobs efficiently and safely
• Investigates and prepares reports related to production problems, customer complaints/inquiries, productivity, process deviations, and efficiency and schedule variances
• Identify training requirements through surveys, interviews, or by analyzing performance data
• Collaborate with Operations leadership to develop/enhance technical work instructions/SOPs and train associates as appropriate
• Leverage expertise in process automation, process standardization and controls to ensure systems and processes are operating efficiently
• Coordinating and collaborating with the Safety team to ensure the training program addresses safety standards across the company
• Responsible for designing, implementing, conducting, and overseeing technical training programs for new hires as well as existing employees
• Collaborating with location/segment directors to provide feedback and recommendations to address performance concerns and training needs of existing employees
• Audit and update SOPs, reference materials, product information, installation instructions, and training aids to ensure content is applicable to the positions
• Leverage Six Sigma methodology and standardization tools and resources to support strategic initiatives and continuous improvement
• Conduct training sessions, workshops, and webinars, adapting delivery methods to suit different learning styles and preferences
• Provide appropriate support to locations through root cause analysis, process related problem solving, process improvements and cost reduction programs
• Collaborate with vendors, suppliers and other industry consultants to develop a system that ensures that the company receives updated product installation and training material; ensure that vendor training is conducted in an efficient, effective, legal, and professional manner
• Ensuring required competencies are clearly communicated to employees being trained so expectations are clear
• Lead efforts to increase process efficiency, reduce variability, minimize defects, and achieve cost savings at all company locations
• Overseeing the Operations training programs and identify areas for improvement or expansion to meet current and future needs; recommend actions to ensure standards are met and communicate these suggestions to the leadership team
• Establish guidelines, standards and develop training matrix
• Collaborate with Operations leadership to develop Key Performance Metrics and standards to measure performance and improve efficiency throughout the company
• Responsible for developing and facilitating a technical training and development program for the Operations team that ensures each location meet the training objectives of the company while emphasizing employee safety, quality project management, cost effectiveness, and customer satisfaction.

Requirements

• Demonstrates the ability to multitask, manage competing demands, meet required deadlines often with short notice and stay focused on the most important task without sacrificing quality
• Ability to design engaging and effective training materials
• Strong understanding of the relevant technical subject matter.
• At least 8-10 years of experience in a construction environment, preferably subcontracting and a minimum of 3-5 years of teaching/training/coaching experience
• Awareness of Occupational Safety and Health certificate programs through the OSHA Training Institutes or other national recognized safety training organizations is a plus
• Ability to work with individuals who may have varying levels of technical expertise and learning styles
• Lean Manufacturing, Six Sigma, or ISO 9001 experience preferred
• Ability to travel to locations on an as needed basis
• Proven knowledge of products/scopes within the construction/specialty trade subcontracting industry
• Ability to evaluate the effectiveness of the training program and develop reasonable, practical, and innovative solutions for a variety of training issues/concerns/opportunities
• Ability to initiate positive changes that lead to continuous improvement and sustainability in the workplace
• Knowledge of production processes, quality control concepts
• A bachelor’s degree or equivalent certificate in training and development
• Critical thinking, strong time management, complex problem solving, and information processing abilities
• Demonstrates competence, flexibility, integrity, and consistency in motivating others to achieve common training objectives
• Excellent written and verbal communication skills to explain complex topics clearly
• Ability to work effectively, listening to meet the needs of personnel at all levels within the organization (management and employees), research appropriate training while ensuring safety, and regulatory federal/state compliance
• Significant training experience supplemented by appropriate professional development may be considered as equivalent

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance