Application Consultant

Description

• Work closely with internal partners to ensure an increase in NPS and customer survey ratings as it pertains to the application and move in process.
• Provide superior customer service to internal and external customers to ensure a seamless experience.
• Work in a centralized sales hub and facilitates full cycle application review, approval/denial, and income/identity verification (if applicable).
• Ensure all applications are reviewed daily and applicants are notified of receipt of application and approval status of application.
• Maintain in-depth knowledge of Funnel lead management and the application process per company standards.

Requirements

• High school diploma or GED equivalent and 1 to 2+ years administrative experience preferred.
• Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• This role does not require any travel; work is primarily conducted at the office.
• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
• This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary.
• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to motivate and negotiate effectively with key employees and client groups to take desired action.
• Verification of Government issued photo ID’s.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance