Construction Customer Success Manager

Overview

Drive adoption and success of AI construction platform across multiple projects

Key Responsibilities

• user onboarding
• data insights
• digital twin
• playbook creation
• customer advocacy
• product adoption

Tasks

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as projects evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game. -Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. -Bring determinable value to the customers that can be recorded and reported internally as customer stories -Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features. -You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market. -Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also promoting the customer voice inside the business. -Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery. -Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects.

Requirements

• change management
• construction experience
• stakeholder management
• ai vision
• communication
• travel 40%

What You Bring

Buildots is transforming construction management with AI and computer vision. -Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce -5-7 years' experience as a construction professional, preferably site based (i.e. Project Manager, Site Manager, Project Engineer, Project controller) -Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base -Willingness to travel up to 40% -Candidates must be able to work in London 3 days a week -Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting -Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.

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About Buildots

-By mounting 360° cameras on hardhats, their AI platform converts on‑site visuals into actionable progress tracking and delay forecasts. -They integrate deeply with planning tools like Primavera and Microsoft Project to align plans with on‑site reality. -Their system has flagged misplacements (like wrongly installed outlets) and uncovered schedule stalls before they became costly.

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