Workplace Experience Coordinator

Overview

Provides personalized service and support to enhance employee and client workplace experience.

Key Responsibilities

• av troubleshooting
• room setup
• visitor management
• compliance checks
• event setup
• client relations

Tasks

-Support visitor management, including the booking of meetings and spaces. -Foster a sense of community and belonging among employees. -Receive and respond to all requests or issues within one day of receipt, including a personal follow-up to Client employees to ensure questions/requests are answered. -Offer on-site and virtual troubleshooting for audio-visual and technical issues. -Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client. -Respond promptly to meeting and event setup requests, ensuring compliance with key performance indicators (KPIs) and delivering excellent customer service. -Ensure the physical workplace is functional and comfortable, including stocking pantries, maintaining clean spaces, tidying meeting rooms, and ensuring reasonable temperatures. -Set up, breakdown, refresh, and reset all meeting and event spaces, including furniture arrangement, audio-visual equipment, and other necessary items. -Proactively develop and manage client relationships, exceeding expected service levels. -Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur. -Assist on-site employees in being productive by offering communication support, resource guides, and assistance with office services and engagement events. -Provide support and backup for all on-site experience roles including but not limited to conference centers, concierge, and reception functions. -Maintain cleanliness and organization of meeting and event spaces, ensuring they are well-stocked and ready for use. -Provide fast, reliable, and personalized service to employees, addressing their needs and preferences. -Assist with third-party vendor relationships and service partners to provide maximum service delivery. -Visibly engaged and well-known in the workplace; spend a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices, desk, conference rooms, pantries, etc.) are stocked and maintained. -Interact with clients of all levels in a professional and courteous manner.

Requirements

• multitasking
• equipment
• heavy lifting
• hospitality exp
• customer service
• ms office

What You Bring

-Ability to manage multiple priorities and deliver results in a fast-paced environment. -Possess operational knowledge of all relevant equipment within the meeting and event spaces. -Ability to lift up to 50-75Ibs -1+ years of relevant experience in hospitality, facility/property management, or operations -Exceptional customer service skills and professionalism with a passion for hospitality -Proficient skills in Microsoft Office Suite -Ability to work with diverse teams and be a self-starter.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms