Assistant Service Manager

Overview

Oversee property maintenance, repairs, make‑ready, and safety for an apartment community.

Key Responsibilities

• preventative maintenance
• make‑ready
• repair/replace
• emergency response
• safety audits
• property inspection

Tasks

-Identify and correct hazardous property conditions that could place the property in a liable position. -May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc -Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential. You are expected to respect and maintain the confidentiality of medical information of other employees. -Complete interior preventative maintenance checklist for all apartments as directed by the Lead Maintenance Technician or Community Manager. -Make all repairs/replacements necessary for apartment homes to be occupied as outlined on the make-ready checklist. -Prepare vacant apartment units for move-in. -Assist in daily preparation of show units and model apartments to ensure positive presentation. -Check gates to pool area for property operation and ensure the gates are always locked. -Performing preventative maintenance on equipment and units. -Responsible for overall organization and cleanliness of work areas and maintenance shops. -Review the make ready board and take direction from Community Manager and/or Lead Maintenance Technician to determine action to be taken on apartment homes. -Repair/replace appliances (i.e. garbage disposal, refrigerators, stoves, dishwashers, etc.). -Repair/replace air conditioning/heating/electrical (i.e. fans thermostats, condensers, fuses, capillary, evaporator coils, Freon pressures and leaks, plugs/outlets, etc.). -Repair/replace plumbing (i.e. water lines, water pressure, water fixtures, faucets, drain lines, boiler temperatures, water closets, etc.). -Function as a member of the Property Emergency Team to assist with hazardous weather problems, fires, floods, freezes, etc. -Respond to resident/management requests and work orders. -Ensure accuracy of timeclock punches and approve timecard at the end of each pay period. -Follow mold policy/procedures as set forth by the company. -Replace air filters, cleaning and lubricating machinery/equipment, etc. -Clean out all trash from apartment homes before, during and after make ready activity. -Tour property daily to look for any property deficiency that will include, but not limited to roofing problems, transformer problems, loose guardrails/fences, loose gutters, broken windows, fallen fixtures, slippery areas, mechanical gates, cracked sidewalks, foundation problems, water/air conditioning leaks, landscaping hazards, broken glass, burned out lighting/bulbs, etc., and report to Lead Maintenance Technician, Community Manager and/or Regional Supervisor. Repair hazards. Also secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors. -Periodically complete written property safety audits. -Apply touch-up and full-paints as needed to interior and exterior of apartment homes. -Repair/replace any apartment material/maintenance requests within scope of management responsibility (i.e. carpet repairs, window(s) treatment, paint, touch-ups, replace missing tiles, adjust cabinet doors/drawers, replace hardware, replace light bulb/fixtures, vent fans, replace/re-key locks, etc.). -Adhere to the highest legal and ethical standards/practices. -Use work orders and schedules to establish priorities. Determine with the Lead Maintenance Technician requests or emergencies that should be top priority. -Practice proper safety techniques in accordance with the Company and Community procedures, and immediately report any mechanical or electrical equipment malfunctions, employee visitors, employee or resident injuries or accidents or other safety issues to appropriate individuals. Will always follow “safety first” and will not perform duties or walk into apartment homes unless wearing appropriate safety equipment.

Requirements

• flexibility

What You Bring

-Must have flexibility to work at other properties, as required by management team.

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About Aog Living

-Operating nationwide from offices in Houston, Denver, Dallas, and San Antonio. -delivering turnkey solutions. -Its services span investment, development, construction, and property management, unified under one brand. -Signature projects include The Evergreen in Austin’s Whisper Valley—a Class A community in a master‑planned, sustainability‑focused neighborhood. -It’s also active in the 55+ market, with projects like Novum Plano and Novum Capitol View targeting active‑adult communities.

Sector Specialisms