Territory Sales Manager

Overview

Manage sales, customer service, and account relationships for a metal roofing territory

Key Responsibilities

• crm/erp
• pricing
• order processing
• market insights
• sales planning
• brand management

Tasks

-Serve as the primary contact for all customer needs, providing timely communication on quotes, orders, credits, invoices, delivery schedules, project updates, and account-related inquiries. -Exercise independent judgment to adjust pricing, freight charges, packaging, and delivery requirements in alignment with business needs and customer expectations. -Utilizes CRM and ERP systems accurately and consistently, documenting customer interactions, quote/order status, and account updates to ensure transparency and accountability. -Manage pricing for assigned accounts, with a strong understanding of competitive market pricing across distributors, contractors, and end users. -Support the credit department by assisting with follow-up on past due balances and helping resolve payment issues with assigned accounts. -Timely and accurate processing of customer orders, quotes, credits, and communications, resulting in minimal errors and high customer satisfaction. -Maintains competitive and strategic pricing accuracy across customer types (distributors, contractors, end users) in alignment with market trends and company guidelines. -Provides valuable market or territory insights, identifying customer trends, recurring issues, and service gaps, and proactively shares recommendations for improvement with leadership and internal teams. -Consistently delivers responsive, solution-oriented customer service, as measured by positive customer feedback, retention, and repeat business. -Collaborate closely with the Business Development Manager and Regional Sales Executive to provide well-rounded account management, ensuring customers receive both excellent inside service and field-based support. -Supports credit and collections efforts, including timely outreach and effective communication with customers regarding outstanding balances. -Develop and execute strategic sales plans to achieve and exceed territory goals, including pounds shipped, total sales, gross margin, and RMA performance. -Utilize CRM and ERP systems to document customer interactions, manage order status, and track territory activity. -Effectively identifies and supports recovery of down or at-risk accounts, contributing to territory stability and growth. -Participate in customer field visits as needed, supporting business goals, resolving concerns, or strengthening customer relationships through in-person engagement. -Review and validate customer cut lists, resolve discrepancies, and ensure prompt and accurate communication to support seamless order processing. -Identify down or at-risk accounts and support execution of action plans to recover and retain customer volume. -Grow our Brand | Brand Management – Actively utilize social media outlets to promote our brand, culture, values, core competencies and products to generate brand awareness and increase our Company branding with industry related partners, customers, employees and candidates. -Collaborate successfully with Business Development Managers and Regional Sales Executives to ensure aligned service, smooth account transitions, and shared ownership of territory performance.

Requirements

• metal industry
• college degree
• microsoft office
• crm
• problem solving
• account management

What You Bring

-Demonstrates a strong understanding of the metal industry and actively aligns with Central States Manufacturing’s strategic initiatives. -College degree in related fields -Achievement of assigned territory goals, including pounds shipped, sales dollars, gross margin targets, and RMA performance. -Microsoft Office Suite (Excel, Word, PowerPoint) -Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems to manage customer data and reporting. -High School Diploma or equivalent combines with relevant work experience -Demonstrates proactive problem-solving and ownership, resolving customer issues quickly and thoroughly, with limited need for escalation. -Previous experience in account management and/or inside sales -Professionalism in every customer interaction along with consistent demonstration of Central States’ core values: -Can Do – Team player with a positive, solution-focused mindset and willingness to embrace change. -CRM experience

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Benefits

-Long-Term Disability -Health Savings Accounts -Performance based merit increases -Mental health resources -Life insurance -Profit-Sharing bonus -Vacation pay -Flexible Spending Account -Short-Term Disability -Education assistance available – Up to $5,250 each year -401K – We match up to 4% -Holiday pay

About Central States

-Producing roofing, siding, components, and complete building packages在全国运作. -Delivers complete building systems for self-storage, multifamily, hotel, and student housing. -Provides access to a wide range of finished panels and accessories through Metal Central® outlets. -Ensures reliability with a commitment to quality and customer satisfaction. -Employs an innovative steel panel technology designed for long-term durability and resistance to environmental stressors. -Showcases product innovation with the introduction of modular canopy storage solutions. -Marks recent achievements with new product launches and brand enhancements.

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