Service Order Manager (Tierra Vista Communities at Los Angeles Air Force Base)

Overview

Manage and coordinate residential maintenance service orders for military housing at Los Angeles AFB.

Key Responsibilities

• report generation
• service orders
• yardi tools
• preventive maintenance
• quality control
• customer escalation

Tasks

-Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensures solutions are implemented by appropriate staff. -May be responsible for duties of Service Dispatch Manager, Service Order Coordinator, Resource Manager, and Field Supervisors in their absence or as required. -Scope, schedule, and coordinate service order work (internal and contracted). Utilize the Yardi tools to manage service orders. -Ensure the that all Winn Military Housing Services (WMHS), Lend Lease, and Military Partner policies, procedures, standards, and reporting requirements are effectively adhered to and communicated to employees. -Communicate daily with community offices and maintenance department managers to ensure appropriate goals and targets are met for Service Orders. -Participate in hiring, performance management, and progressive discipline in coordination with DOF and HR. Train, coach, and mentor team members. -Perform quality control checks to ensure time and quality expectations are met. -Scope and coordinate preventive maintenance work (internal and contracted), including individual homes, playgrounds, amenities, and facilities. Manage scheduled curb appeal. -Address and diffuse customer concerns and escalation, including appropriate follow up, parts scheduling, contractor scheduling, and follow through to resolution.

Requirements

• yardi
• microsoft office
• residential maintenance
• supervisory
• customer service
• high school

What You Bring

-Working knowledge of residential maintenance and construction. -Ability to read and write in English, in order to understand basic instructions and take direction from supervisors. -Experience with reporting, data analysis, forecasting, and budgeting. -1-3 years of supervisory experience in the maintenance field. -Excellent customer service skills. -Experience with Yardi property management software. -Experience with computer systems, particularly Microsoft Office applications. -A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. -In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility. -Ability to manage and work with a diverse group of people and personalities. -High school diploma or GED equivalent. -3-5 years of relevant work experience.

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Benefits

-Vocational or technical training. -Flexible and/or Hybrid schedules are available for certain roles -Various Comprehensive Medical, Dental, & Vision plan options -Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options -Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) -Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) -Tuition Reimbursement program and continuous training and development opportunities -Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) -Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution -Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families -Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance -401(k) plan options with a company match

About Winncompanies

-Began as a vision to turn housing into vibrant communities. -Operates across 27 states plus D.C. and Puerto Rico. -Handles a diverse portfolio including affordable, mixed-income, market-rate, and military housing. -Projects integrate residential units with commercial spaces to create lively, mixed-use neighborhoods. -Expanded through three business arms: development, residential management, and military housing services. -Known for award-winning projects that revitalize neighborhoods with energy-efficiency upgrades. -Combines large-scale property management with hands-on community engagement programs.

Sector Specialisms

Security Clearance

-requires background check including criminal, employment verification, reference checks, credit history, and drug testing. -applicants with arrest or conviction records considered per la county fair chance ordinance and california fair chance act.