Assistant Resident Manager (2-person team)

Overview

Assist with resident services, upkeep, and minor maintenance in a multi‑family property.

Key Responsibilities

• resident service
• yard maintenance
• admin tasks
• safety inspections
• hvac monitoring
• unit cleaning

Tasks

-Follow up with residents to ensure a high level of customer satisfaction -Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access -Assist residents how to complete maintenance requests through the proper channels -Assist in emergency procedures -Promote a welcoming atmosphere -Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations -Monitor and clean of garbage chutes, garbage and recycling rooms -Greet and interact with residents in a friendly and professional manner -Attend to resident concerns and service requests within 24 hours -Dust fire hose cabinets, bells and elevator tracks to minimize excess debris -Organize, promote and execute resident events (i.e. holiday parties & summer barbeques) -Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required -Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action -Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies -Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance -Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready -Collection of garbage and recycling bins in coordination with the city waste schedule -Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops

Requirements

• whmis
• bilingual
• fire safety
• customer service
• property management
• computer

What You Bring

-Ability to perform general cleaning duties, and minor maintenance repairs -Basic computer and keyboarding skills -Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time -Knowledge of fire and life safety response systems (fire alarms and detection systems) -Fluent in English and French -Knowledge and understanding of the safe handling of cleaning materials (WHMIS) -Strong customer service skills -Previous or similar property management experience (an asset) -Demonstrate excellent customer service and a "can-do" attitude -Good written and verbal communication skills -Display a professional/presentable appearance -Knowledge and safe handling of cleaning chemicals

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Benefits

-Extensive and ongoing training programs and a work-smart environment -Rent-free, two-bedroom apartment -Annual bonuses based on personal performance -Opportunity for career development -Employer paid benefits -Inclusive and diverse work environment -Annual holiday parties & summer BBQ’s -Awards for years of service -Competitive salary -Quarterly bonuses based on property performance

About Realstar

-Early success in Canadian multi-family rentals led to expansion into hospitality and international markets, including the UK and U.S. -Hotel operations in Canada include award-winning Days Inn by Wyndham franchises and recent growth in Motel 6 and Studio 6. -Recent milestones include launching new hotel prototypes in Canada and expanding UNCLE’s footprint in London, Leeds, and Manchester.

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