Home Service Dispatcher

Overview

Dispatch and schedule HVAC, plumbing, electrical techs, handling customer communication.

Key Responsibilities

• technician dispatch
• schedule management
• performance monitoring
• team training
• record keeping
• customer communication

Tasks

-Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach -Monitor technician performance and provide feedback for continuous improvement to their management -Identify and resolve potential scheduling conflicts -Train and mentor new dispatchers, fostering a positive and supportive team environment -Schedule and dispatch qualified technicians based on skillset, availability, and job urgency -Receive and prioritize customer service requests for various home services (e.g., plumbing, electrical, HVAC) -Maintain accurate records of all dispatched jobs and customer interactions -Communicate effectively with customers and technicians, ensuring clear and timely updates

Requirements

• service titan
• driver's license
• 2 years
• dispatching
• leadership
• microsoft office

What You Bring

TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people. -Proven track record of consistency and reliability in previous roles -Ability to work independently and as part of a team -Strong analytical and problem-solving skills -Proven leadership experience in a fast-paced environment -Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience! -Valid driver's license and reliable transportation -Proven track record of exceeding customer service expectation -Ability to prioritize multiple tasks and work effectively under pressure -Experience in the home services industry -Minimum 2 years of trades dispatching experience -Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction -Excellent communication, interpersonal, and organizational skills -2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting -Schedule will be Monday thru Friday and will include a rotating Saturday (6:30AM - 2:30PM) Saturdays are the only work from home day. To work from home, must have your own computer with 2 monitors and a hardwired internet connection.

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Benefits

-Gym reimbursement up to $36/month -Discounts on life, dental, and vision insurance -Vacation and Holiday pay -Employee Referral Program -401k with up to 4% match -Employee discounts -Company parties and outings -Monthly Bonus Potential -Health Savings Account (plus company contributions) -100% company-paid health insurance premiums

About Te Certified

-Founded with the mission to offer reliable, certified electrical services. -Serves a wide range of sectors including residential, commercial, and industrial projects. -Specializes in both large-scale and smaller, complex electrical installations and repairs. -Known for a strong track record of meeting deadlines while maintaining high safety standards. -Renowned for both emergency services and long-term electrical solutions. -Offers extensive expertise in handling high-voltage electrical systems. -Has built a reputation through consistently high-quality workmanship and customer satisfaction. -Frequently called upon for unique and technically challenging projects, delivering tailored electrical solutions.

Sector Specialisms