Leasing Specialist

Overview

Maximize occupancy by leasing, marketing, and providing exceptional resident service.

Key Responsibilities

• leasing
• fee processing
• service ops
• market survey
• compliance
• customer service

Tasks

-Assist in planning of resident functions -Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards -Run errands to support the property as necessary -Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support -Maintain closing ratios in line with NRP policies and procedures -Collect and accurately process and report receipt of application fees, security deposits, rents and other fees -May occasionally be required to assist at other properties -Keep files, desk, and leasing area organized -Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met -Maintain availability for resident functions, community affiliated events and weekends -Perform telephone market surveys and physical shops of competitors -Recommend programs and strategies to increase qualified traffic and closing ratios -Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance -Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins -Recommend strategies and programs for on-site marketing activity -Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up -Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention -Walk the property for curb appeal and overall property appearance -Inspect apartments with the new residents at move in and complete all the necessary paperwork -Support Community Assistant with tracking renewals, lease expirations, and notices to vacate -Maintain passing e-shop, phone shop, and physical shop scores -Accurately process and report receipt of application fees, security deposits, rents and other fees -Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready -Provide excellent customer service and display courteous and professional attitude toward all customers

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Benefits

-Commission and bonus opportunities -401(k) Match -Paid vacation and sick leave -Training, certification, & growth opportunities -Medical/Dental/Vision/Life Insurance -11 Paid holidays -Paid maternity & parental bonding leave -Short & long term disability -Employee referral & recognition programs

About The Nrp Group Llc

-The company has evolved into a leading developer of residential communities and mixed-use properties. -With a strong emphasis on delivering high-quality, affordable housing, NRP focuses on creating sustainable communities. -The company specializes in the development, construction, and management of apartment communities across the U.S. -The company’s portfolio includes properties in both urban and suburban locations, catering to a wide range of residents. -Noteworthy projects include a mix of market-rate apartments and affordable housing aimed at providing accessible living spaces. -The company’s integrated approach ensures that each project is built with a long-term view, often incorporating eco-friendly technologies and design.

Sector Specialisms