Product Operations Leader

Overview

Scale product ops, standardize processes, drive data insights, and align cross‑functional teams.

Key Responsibilities

• performance tracking
• data visualization
• market intelligence
• process standardization
• tool enablement
• roadmap management

Tasks

The goal of the Product Operations Leader is to scale product management and product development practices and frameworks that enable consistent creation of a market validated, compelling product strategy, and quality product releases. This role is critical in scaling products by equipping teams with standardized tools and repeatable practices needed to build exceptional products and drive alignment across cross functional teams to make smarter and faster decisions. -Define and manage frameworks for tracking product performance and operational health (e.g. price performance, revenue pipeline, customer retention, ILI performance specifications). -Product Portfolio Data & Insights – Turning internal data into actionable intelligence for product strategy and performance tracking. Collect, analyze, and visualize internal product and business data to support product strategy creation and performance tracking (development and product). -Customer & Market Intelligence – Facilitate and aggregate externally sourced research and customer feedback, enabling teams to access actionable insights with ease, while keeping the customer and market at the center of decisions. -Process & Practice – Standardizing and optimizing product development practices (product development lifecycle management) to drive consistency, transparency, and efficiency across teams. Define and drive consistent cross-functional frameworks that align the organization around strategy, execution, and product excellence. -Lead efforts to gather and synthesize external research from voice-of-customer, user research, sales, support, and market trends. -Support monthly operating reviews, technical reviews, and annual strategic planning with data-driven insights and tracking mechanisms for progress against goals (e.g. tracking, budget, schedule, resources, risk) -Ensure consistency and efficiency in how product teams operate, collaborate, and communicate across functions, including handover from products to operations and sales. -Provide tools and guidance for teams to validate hypothesis and decisions for potential product opportunities. -Manage market data required for insights that influence product strategy, roadmap prioritization, and OKRs (e.g. market sizing, PHMSA data and statistics, customer segmentation, SWOT analysis, competitor intel). -Establish scalable, repeatable product operating model across the product development lifecycle (e.g. business cases, PRDs/URDs, release plans, roadmaps, product launches, development management, ISO certification documentation, portfolio management). -Partner with Product and TPM teams to collect and analyze internal data on product usage, customer behavior, and delivery health (e.g. adoption, retention, delivery velocity -Drive continuous improvement through retrospectives, feedback loops, and operational audits. -Support product team onboarding and capability-building through structured guidance on best practices with standardized tools (e.g. product management software, product development software). -Streamline and centralize access to qualitative and quantitative insights so teams can self-serve and explore findings with ease; including maintaining a system for capturing and categorizing customer feedback across touchpoints (e.g. support, NPS, sales conversations).

Requirements

• communication
• bachelor's
• 10+ years
• product ops
• scaling
• organized

What You Bring

-Excellent communicator with the ability to simplify complexity and influence without authority. -A bachelor's degree from a university or technical college in a related field is required. -10+ years of experience in Product Operations, Product Management, Product Development, or a related role. -Proven track record of driving alignment, accountability, and improving how cross-functional teams work together to deliver high-impact products. -Experience supporting scaling of a products organization (product development, product management, marketing) in a growth-stage company. -Highly organized, process-oriented, proactive, and comfortable in fast-moving environments.

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Benefits

-Attractive compensation system -Great long-term career prospects and development opportunities -Flexible working environment

About Ndt Global

-Founded to provide cutting-edge pipeline inspection and integrity management services. -Pioneered advanced technologies to detect and assess pipeline defects, minimizing risks in critical infrastructure. -Offers specialized services for both offshore and onshore pipelines, with an emphasis on safety and efficiency. -Typical projects include detailed inspections of pipelines in industries like oil & gas, energy, and utilities. -Leveraged non-destructive testing (NDT) methods to ensure the integrity of pipelines and industrial assets. -Known for its ability to detect even the smallest flaws in pipeline systems, which can prevent potential disasters. -Stands out with its ability to deliver highly accurate, reliable, and cost-effective inspection services worldwide.

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