Customer Service Coordinator

Overview

Coordinate warranty repairs, schedule subcontractors, and ensure homeowner satisfaction

Key Responsibilities

• subcontractor scheduling
• work order processing
• warranty evaluation
• quality compliance
• client relations
• inspection scheduling

Tasks

-Develops and maintains good rapport with subcontractors and homeowners -Schedule and manage subcontractors to make designated warranty repairs -Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs -Receive and confirm receipt of homeowner requests -Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company -Follow up with homeowners to ensure concerns are addressed in a timely and professional manner -Execute policies to ensure compliance with quality standards -Evaluate homeowner repair issues to determine if they are warrantable items -Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments

Requirements

• effective communication
• warranty certification
• overtime

What You Bring

-Communicates effectively to homeowner if repair issue is deemed not warrantable -Certifies warranty work is completed within contractor obligations -Ability to work overtime

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About DR Horton

-Offers a diverse range of homes designed to meet the needs of various life stages, ensuring that there is a home for everyone. -Renowned for commitment to quality and innovation, notably through the integration of smart home technology in their offerings, providing enhanced convenience and modern living experiences for homeowners. -Supports homebuyers and homeowners with a suite of tools and resources, facilitating a smooth and informed homebuying process. -Collaborates extensively with real estate agents to help clients find their ideal homes, demonstrating a strong commitment to customer satisfaction and community engagement.

Sector Specialisms