Leasing Specialist - Multifamily Residential

Overview

Leasing specialist handling leasing, marketing, resident relations for two multifamily properties.

Key Responsibilities

• lead generation
• social media
• lease processing
• work order
• market research
• customer service

Tasks

-Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required -Assist marketing team to maximize lead generation and manage customer acquisition costs. Help develop marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective marketing techniques to increase the visibility and profitability of the property. Post regularly on social media channels, coordinate resident events and conduct neighborhood outreach. -Assist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in person -Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property -Manage the move-in process from start to finish: Arrange for new resident to sign lease as well as provide move in information; Inspect apartment before move-in and report deficiencies to the service manager -Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner. Execute sales and closing techniques successfully, including prospect follow up -Comply with company policies and procedures, including standards of performance (SOP) -Instill, maintain and model JLL mission to be the best national management company -Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards on a daily basis and report deficiencies to property manager -Provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability -Maintain detailed knowledge of surrounding local market, submarket and conditions, including contacting and shopping competitors and completing market surveys weekly -Maintain confidentiality and utilize judgment -Respond to resident inquiries and concerns promptly. Document and communicate work order requests to service associates. Conduct service follow up phone calls with residents to ensure resident satisfaction -Work independently and within a team to build relationships and interact effectively with business partners -Manage the rental process from start to finish: Respond to phone and email inquiries; Convert the call to an onsite appointment; Input all guest cards and other leasing related information into property management software on a daily basis; Process all rental applications for approval; verify all pertinent information and submit to manager for approval; Notify prospect of results in writing; Prepare lease, required riders, and all addenda for new move in.

Requirements

• leasing license
• bachelor’s
• yardi
• microsoft office
• sales experience
• customer service

What You Bring

-Computer literate, including Microsoft Office Suite and internet navigation skills -Must have real estate leasing license or obtain within 120 days of employment if required by state law -High school diploma or equivalent required, Bachelor’s degree preferred -Strong grasp of modern technology and the ability to utilize same in day to day job activities -At least one year of sales and/or customer relations’ experience -General office and sales skills -Proactive and take initiative -Regular attendance is essential to the successful performance of this position -All associates must maintain a neat, clean, and well-groomed appearance per Company standards -Excellent customer service skills while maintaining the highest standards of professionalism -Excellent oral and written communication skills; strong attention to detail -Proficient in property management software (Yardi, RealPage) or other similar property management software -Upon employment, all associates are required to fully comply with Company rules and regulations

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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