Business Systems & Process Improvement Manager

Overview

Drive process improvement and ERP initiatives to boost operational efficiency.

Key Responsibilities

• process improvement
• backlog management
• project tools
• stakeholder workshops
• erp support
• data reporting

Tasks

We are seeking a Business Systems & Process Improvement Manager to join our team and play a key role in driving operational excellence across the organization. This role will partner closely with leadership to identify, design, and implement process improvements that enhance efficiency, scalability, and overall business performance. -Lead and execute process improvement projects across teams, from problem identification through implementation and measurement. -Own and manage the process improvement backlog, ensuring initiatives are clearly defined, prioritized, and delivered on schedule. -Use project management tools (Asana, Monday.com, Jira, Trello, MS Project) to coordinate and visualize work. -Facilitate stakeholder workshops and discovery sessions to document current-state workflows and design future-state processes. -Collaborate with cross-functional leaders to align on improvement goals, resource needs, and change management plans. -Support ERP and operational excellence efforts, bridging gaps between business operations and technical teams. -Track, report, and communicate outcomes using data and performance metrics to demonstrate progress and impact.

Requirements

• lean six sigma
• pmp
• erp
• bachelor’s
• project management
• problem solving

What You Bring

The ideal candidate brings a background in ERP or functional consulting, with experience in industrial services (e.g., oil & gas, construction) and thrives on transforming complex workflows into streamlined, effective processes. -Lean Six Sigma, Process Engineering, Operational Excellence certification, or similar -Bachelor’s degree in Business, Engineering, Operations Management, or related field -Proven ability to lead cross-functional initiatives and influence at all levels of the business. -3–5 years of experience in process improvement, operational excellence, or functional ERP consulting. -Proficiency with project management software and data-driven reporting. -PMP or PMI certification -A new, robust enterprise resource planning software solution -Excellent leadership, facilitation, and problem-solving skills with a collaborative mindset. -Strong project management skills.

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Benefits

-Team outings and an opportunity to get involved and make a difference with various charities in the community -The opportunity to have influence in a team-based culture that rewards collaboration, problem solving and process improvement -Great benefits, including medical, dental, vision, 401K with company contribution, profit sharing plan, long-term disability -Varied career path opportunities across the different disciplines in the company

About John Burns

-A specialist in underground construction that expanded into general contracting. -Headquartered in Illinois with a strong Texas presence, delivering essential infrastructure like rail transit and data centers. -Typical projects include water-line relocations, telecom ductbanks, gas distribution networks, and transit power systems. -Specializations range across underground utilities, telecom, electrical infrastructure, power systems, site utilities, and data centers. -Operates in both public and private sectors, executing projects for municipalities, transit agencies, and corporate clients. -The company’s leadership stands out for promoting from within—many senior staff started in field roles and grew over decades.

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