L1 Service & Support Engineer

Overview

Provide first‑line IT support and troubleshooting for employees across the group.

Key Responsibilities

• help desk
• troubleshooting
• software testing
• system configuration
• ticket documentation
• user training

Tasks

-Maintain up-to-date knowledge of industry trends, tools, and best practices. -Provide first-line technical support to employees in office, via phone, email, and chat. -Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution. -Diagnose and troubleshoot basic hardware, software, and network issues. -Document all interactions and support actions in the ticketing system. -Participate in system testing and quality assurance for new software releases. -Provide onboarding guidance and training to employees on hardware, software and best practices. -Contribute to creating FAQ and support documentation to assist employees and improve team efficiency. -Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools.

Requirements

• it degree
• cloud
• active directory
• itsm
• networking
• l1 support

What You Bring

-Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience). -Familiarity with cloud-based applications, mobile device management, Active Directory, user access control, and password management. -Strong problem-solving skills, with the ability to think critically under pressure. -Loan Market Elevate – expert financial solutions to support our customers’ property journeys -Highly organised and detail-oriented, with a focus on accuracy and efficiency. -Experience configuring and deploying IT hardware and software. -Team player, with excellent communication and collaboration skills. -Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls). -Familiarity with ITSM tools, ticketing systems, and remote support technologies. -Proactive and solution-focused, always looking for ways to improve IT support services. -Previous experience (1-2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management.

People Also Searched For

Benefits

-Retail discounts across travel, groceries, and lifestyle -Ongoing learning and development through the CPG Academy -Wellbeing support for you and your family (EAP, financial coaching, health programs) -Savings on home builds, trades, suppliers, and utilities -Domaine Homes – affordable, stylish homes designed for modern families -Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins -Generous leave – including parental, volunteer, and community service leave

About Clarendon Homes

-Began as a one-house spec project in Sydney’s western suburbs. -Expanded into house-and-land packages, two-storey builds, and acreage homes in NSW and QLD. -Offers a range of design-led home options including single-storey, double-storey, acreage, knock-down rebuilds, and house-and-land packages. -Maintains over 80 display homes in NSW and QLD showcasing flexible and luxury design options. -Known for a family-run culture emphasizing local ownership, design innovation, and focus on liveability.

Sector Specialisms