Senior IT Support Specialist

Overview

Provide senior-level tech support, system admin, docs, and lead IT projects.

Key Responsibilities

• system admin
• project management
• documentation
• process improvement
• technical support
• collaboration

Tasks

-Preserve The Entrepreneurial Spirit -Collaboration: Work cross-functionally, asking thoughtful clarifying questions to ensure a clear understanding of objectives and deliverables. -System Administration: Maintain and manage IT systems, including O365, Slack, Kandji, ticketing systems, and automation tools. -Project Execution: Lead IT projects from inception to completion, ensuring all goals are met on time and within scope. -Documentation: Develop and standardize IT processes, creating clear, actionable documentation to streamline team workflows. -Process Improvement: Identify areas for efficiency and automation in IT operations, implementing solutions to enhance service delivery. -Technical Support: Act as a senior helpdesk technician, addressing complex issues and serving as an escalation point for technical problems.

Requirements

• system administration
• it infrastructure
• senior helpdesk
• problem solving
• macos
• windows server

What You Bring

-Demonstrated ability to work autonomously and deliver projects from start to finish. -Experience in creating and maintaining technical documentation. -Strong background in system administration and IT infrastructure management. -Proven experience as a Senior Helpdesk Technician or similar role. -Practice Adaptability -Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding. -Operating Systems: MacOS, Windows 11, Windows servers

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Benefits

-Dental Coverage -Pet Insurance -Prescription Drug Plan -Flexible Spending Accounts (FSA) -Paid Time Off (PTO) -Child Bonding Leave -Corporate Annual Profit Sharing -Parental Medical Leave -AFLAC Plans (Accident and Critical Illness Plans) -Life Insurance -Competitive Salary -401K Plan -Short-Term Disability (STD) -Health Savings Account (HSA) -Long Term Disability (LTD) -10 Company Holidays -Vision Coverage -Medical Coverage -Bereavement Leave -Employee Discount

About F. Schumacher & Co.

-renowned for its high-quality, innovative wallcoverings, fabrics, and fine home furnishings -has a long history of collaborating with designers and architects to craft exquisite interiors -portfolio includes a wide range of iconic products, from traditional damasks to contemporary patterns -brand serves both residential and commercial sectors, providing bespoke designs for luxury properties worldwide -notable for its commitment to craftsmanship, continues to lead the high-end textile industry

Sector Specialisms