Help Desk Specialist I

Overview

Provide IT support to end users, handling hardware, software, and network issues.

Key Responsibilities

• network support
• computer refresh
• user support
• help desk
• issue tracking
• office moves

Tasks

-Complete work orders, fully documenting each step of the troubleshooting process -Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company -Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues -Perform end user computer refreshes -Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue -Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues -Document and track the details of the issue, status and resolution, using the help desk tracking application -Aid with division office moves

Requirements

• comptia a+
• windows os
• active directory
• cisco anyconnect
• vnc
• it support

What You Bring

-Ability to travel overnight -Ability to work on-call rotation -Ability to adapt to a constantly changing environment -Windows/Android/Apple phone support experience a plus -High school diploma or general education degree (GED) -Proficiency with MS Office and email -Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version -CompTIA A+ or similar certification a plus -Ability to work overtime -Possess strong interpersonal, written and verbal communication skills -Two to four years related experience and/or training in an IT support environment -Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus -Must be able to troubleshoot all aspects of computer components -The employee must frequently lift and/or move up to 50 pounds -Experience replacing basic components of various makes and models of system and printer hardware

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Benefits

-Employee Stock Purchase Plan -Flex Spending Accounts -Medical, Dental and Vision -Multiple Voluntary and Company provided Benefits -Life & Disability Insurance -Vacation, Sick, Personal Time and Company Holidays

About D.R. Horton

-A prominent homebuilder that has expanded to become one of the largest in the United States. -Offers a wide range of housing options, including single-family, multi-family, and luxury residences. -Operates nationwide, creating communities tailored to diverse customer preferences. -Committed to providing affordable and high-quality housing solutions. -Engages in both residential and commercial real estate development. -Known for delivering projects on time and within budget. -A leader in modern design and energy-efficient living solutions. -Expanded significantly into the luxury housing market with notable projects. -Demonstrates strong financial health and consistent growth in revenue.

Sector Specialisms