Named Accounts CSM

Overview

Drive post-sales success and adoption for Autodesk's top enterprise customers.

Key Responsibilities

• post‑sales
• customer advisory
• customer success
• adoption acceleration
• solution design
• customer advocacy

Tasks

-Lead and own all post-sales activities in order to create recognizable business value for Autodesk’s top customers -Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO), becoming a trusted advisor to the customer -Build deep, positive relationships with customer leads as well as their teams, and work with the Autodesk account team to maintain high levels of customer satisfaction -Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe -Collaborate and execute on the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions -Advocate for customer's needs and provide feedback to internal teams on how we can better serve our customers -Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on Autodesk products & services

Requirements

• saas
• bachelor’s degree
• 5+ years
• financial acumen
• technical background
• customer relationships

What You Bring

-Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth -Deep understanding of value drivers in recurring revenue business models -Strong financial acumen including an analytical and process-focused mindset -5+ years in sales, service delivery, or customer success management experience -Able to travel up to 40% -Bachelor’s degree or equivalent work experience and education -Understanding of Software-as-a-Service (SaaS) customer management -Thrive on building deep, meaningful relationships -Excellent communication and presentation skills -Ability to quickly adapt to changing circumstances and needs -Sense of accountability with a bias for action and desire to collaborate across teams -Technical educational background or equivalent experience -Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers

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About Autodesk

-Pioneered software for 2D and 3D design, revolutionizing industries. -Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows. -Empowering creators in fields from construction to digital media, enabling more innovative designs. -Develops tools used in iconic projects, from skyscrapers to blockbuster movies. -Pushes the boundaries of design technology, leading the way in artificial intelligence and automation. -Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment. -Cloud-based solutions streamline design processes and foster real-time collaboration across industries. -A leader in 3D design software, with solutions powering projects in every corner of the globe. -Committed to shaping the future of digital design, bringing complex visions to life.

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