Part-Time Customer Experience Specialist (Leasing/Customer Service)

Overview

Assist residents and prospects with leasing, service, and community experience.

Key Responsibilities

• inquiry response
• package management
• apartment showings
• vendor relations
• quality walks
• event planning

Tasks

-Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text. -Organize package room daily as packages are delivered. -Begin to kick start your career with room to grow into future management positions. -Ensure apartments are ready to show daily and for upcoming move-ins. -Answer all phone calls to the property and take detailed notes and information. -Put your upbeat attitude, communication skills, and creativity into action. -Maintain community-related communications and vendor relationships. -Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents. -Assist in planning community events and social media marketing. -Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.

Requirements

• pricing
• apartment knowledge
• customer service
• communication

What You Bring

-Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.

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About Cottonwood Residential

-It operates as an integrated real estate investment firm, overseeing acquisitions, development, financing, legal, and property operations. -The company owns and manages garden‑style, boutique, and Class‑A apartment communities in key growth markets. -Its financial strategy involves identifying undervalued assets, enhancing them through capital improvements, and driving strong returns. -Specialised expertise spans residential development, property management, asset management, construction oversight, finance, and legal. -Every community is curated around delivering a high‑touch resident experience, with teams empowered to go above and beyond. -Today, the firm celebrates two decades of steady expansion and portfolio diversity.

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