Field Service Technician- Mercedes- Vance, AL

Overview

Maintain and service fuel cell lift trucks, troubleshoot, and provide on‑site support.

Key Responsibilities

• safety enforcement
• cell maintenance
• troubleshooting
• diagnostics
• equipment purchasing
• field retrofits

Tasks

-Exhibiting and enforcing safety procedures in the field or customer sites. -Represent Plug Power in a professional manner at all times and in all interactions -May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems. -Purchasing tools, equipment, and parts for customer service and support as required. -Maintenance and service of fuel cells at customer sites. -Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation. -Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues. -May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells. -Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location. -Providing on-call and emergency support service to customers as required -Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.

Requirements

• high school
• troubleshooting
• microsoft office
• valid driver
• lift truck
• mechanical aptitude

What You Bring

-Minimum high school diploma or equivalent with technical electrical coursework -Three (3) or more years of direct experience in mechanical and electrical troubleshooting -Must be able to lift 50 pounds on regular basis unassisted -Punctual and reliable -Formal training and education may be also considered in lieu of direct experience -Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook -Creativity in solving technical problems -Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power -Ability to work independently -Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels -General mechanical aptitude is required -Travel as required for business needs; expected to drive safely and to adhere to all traffic laws -Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle -Excellent verbal and written communication skills -Exceptional time management skills with the ability to handle multiple tasks -Knowledge of lift truck operation and applications is highly preferred

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About Plug Power

-Pioneered hydrogen fuel cell systems to replace batteries in forklifts and industrial vehicles. -Expanded into a full hydrogen ecosystem: producing, liquefying, storing, transporting, dispensing, and converting hydrogen to power. -Notable customers include Amazon, Walmart, BMW, and Renault, with strategic joint ventures like HYVIA in Europe. -Recorded substantial losses (~$2.1B) in 2024 while scaling up its GenEco electrolyzer platform. -Ongoing hydrogen plant projects in Georgia, Tennessee, and Louisiana backed by the U.S. DOE. -Streamlining operations and cutting costs through Project Quantum Leap restructuring. -Aims to become one of the world’s largest green hydrogen producers, targeting both vehicle and stationary power applications.

Sector Specialisms