Resident Welfare Officer

Overview

Front‑line support for vulnerable individuals, managing housing and welfare cases.

Key Responsibilities

• appointments
• assessments
• housing advocacy
• food parcels
• case management
• client contact

Tasks

-Assist with appointments and referrals, including providing fallback support when necessary. A good understanding of local services and the ability to work under your own initiative are key -Contribute to a front-line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking, and offending histories. This requires resilience, teamwork, and a strong focus on safeguarding -Assess individual and family needs and identify appropriate support packages to maintain independence. You must be naturally supportive, trustworthy, empathetic, and patient -Support service users with health, finances, repairs, and the move-on process, using empathy, problem-solving skills, and a practical approach to meet individual needs -Maintain regular contact with service users through face-to-face visits and telephone calls, encouraging engagement with appointments and support services. This demands excellent communication skills, persistence, and a supportive attitude -Balance administrative responsibilities with direct support work, demonstrating flexibility, time management, and a commitment to service delivery -Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively -Arrange food parcels and ensure access to essential resources, demonstrating compassion, responsiveness, and a genuine desire to help others

Requirements

• driving licence
• microsoft office
• it competence
• communication
• housing experience
• organisational

What You Bring

-A full UK Driving Licence is essential for travel between properties and appointments -Proficiency in Microsoft Office and general IT competence is essential -Strong communication skills with both clients and colleagues, and the ability to manage conflict and challenging situations, are required -Demonstrable experience in a similar role within housing, support, or welfare services is essential -Manage your own diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work. This requires strong organisational skills, attention to detail, and the ability to work independently

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Benefits

-Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more -25 days annual leave plus bank holidays -Company Car-for both work and personal use, Fuel Card and PPE

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Security Clearance

-background, identity, security clearance & bpss check will be carried out. -required documents: proof of address, references, a valid passport, and proof of uk residence for the last 5 years.