Director of Service

Overview

Lead fire sprinkler service & inspection teams, manage budgets, growth, and operations.

Key Responsibilities

• service management
• billing oversight
• profit tracking
• change orders
• metrics reporting
• technology implementation

Tasks

-Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc. -Developing, augmenting, and updating sales pricing program for inspectors and service sales -Traveling to other offices for team member support and coordination with premier or national accounts -Managing and overseeing all fire sprinkler service and inspection team members and processes company-wide -Manage s ubcontractors and ensure review/approval all subcontractor invoices prior to payment -Confirm required payment terms on open jobs -Determine jobs to be billed and ensure daily/weekly billing for Service and Inspections -Assisting in the growth of alarm/extinguisher/suppression service and inspection business -Ensure c ustomer s atisfaction and response to c ustomer s atisfaction s urvey feedback improvement opportunities -Maintain q uality c ontrol in all aspects of the division -Track and e nsure p rofitability of Fire Sprinkler Service and Inspection Divisions -Ensuring that safety and risk assessment training is delivered to service and inspection employees -Oversees audits and work instructions improvement process to ensure integrity and relevance -Proposing ways to leverage technology and process improvement to increase productivity and profitability ; onboarding newer technology as appropriate -Oversight of c hange o rder m anagement , as appropriate -Monitoring and reporting on metrics involving revenue, gross margin, and productivity -Maximize l abor p roduction and e fficiency while maintaining quality standards -Reduce t urnover and i ncrease Retention within division -Ensure there are w eekly m eetings within Service and Inspection Teams – Department Managers, Superintendents, Administration, Sales, Design, etc. -Promote t eamwork – maintain positive interactions within your team, local office, same department in other offices, a ccounting, etc. -Overhead r eview – conduct semi-annual meetings with leadership -Coordinating service operations with p remier a ccounts to ensure that customer needs are being met -Developing, implementing, and continuously improving processes to convert installation clients to inspection sales -Ensure multiple bids for m aterial p urchasing optimization , where appropriate -Promote and t rack d ivision al g rowth with department goals discussed annually -Ensure i nventory c ontrol measures are in place for division -Continually setting the standard of excellence in fire and life safety -Ensure t imely r eview and s ign o ff on r eports -Ensure review of b udget vs. a ctual j ob c osting d etails and review findings with department for improvement opportunities -P repar ing and adher ing to the service operations budget ; conducts resource analysis with SVP of Operations

Requirements

• fire sprinkler
• fire alarm
• microsoft office
• 5+ years
• high school
• self-motivated

What You Bring

-Fire sprinkler and/or fire alarm sales experience is preferred -Self-motivated, ambitious, and interactive -Jobsite Setting includ ing minimal ladder use, utilizing proper PPE , use of hands and fingers, handle, or feel objects, tools, or controls -Ability to work in a fast-paced service/construction team environment -5+ y ears leading , managing , and developing multiple teams -High School diploma or GED required -Meticulous attention to detail wit h excellent organization skills -Demonstrate positive teamwork and ability to be a team leader and mentor -Sense of pride, integrity, and organizational ability required -Familiarity with technical references and codes -Team-oriented with a willingness to learn and assist other departments as needed -Ability to prioritize work to balance multiple projects and deadlines -Support and e nsure t eam a dherence to a ll c ompany SOPs – j ob s et Up, c ontracts, c hange o rders, p urchase o rders, a ccounting p rocesses, s ubcontractors, etc. -Communicate effectively and professionally within the division and with internal and external customers -Ability to maintain accurate and auditable records -Input and d evelopment of t raining r equirements -Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus -Ability to locate , interpret and apply applicable codes and references -Fire sprinkler and/or fire alarm design experience is preferred -Stand, walk, climb, balance, stoop, kneel, crouch, or crawl -Higher education degree or equivalent work experience preferred -Be an e xpert on e very a spect of y our b usiness/ d ivision -Excellent written and verbal communication skills -Ability to effectively utilize computers and software including Microsoft Office Suite, Computer Ease and other software required by the Company -Fire sprinkler and/or fire alarm field experience is preferred -Self-motivated with ability to work independently -Ability to follow verbal and written instructions -Understand and f ollow HR and s afety i nitiatives and p rocesses -Communicative, detail-oriented, and organized

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Benefits

-Office Setting including sitting, some bending, walking and viewing -Seeking out opportunities for multi-office service premier or national accounts

About Allied Fire Protection

-Turned a teenage dream into a fire-safety powerhouse. -Grew into a full-service contractor with six Texas offices. -Specializes in fire sprinkler systems, alarm detection, suppression, extinguishers, monitoring, and underground mains. -Engineers systems early in project planning, coordinating BIM designs and municipal requirements for seamless integration. -Manages everything from design and installation to monitoring, maintenance, inspections, and emergency response. -Trusted by industrial, commercial, healthcare, institutional, and residential clients across Texas on flagship projects. -Notable for its veteran-field-tech culture, apprenticeship training, and owners who still lead crews in the field. -Underground work—including water-main taps, vaults, backflow assemblies, and hydrant mains—sets it apart from peers.

Sector Specialisms