Director of Property Management

Overview

Leads multi‑state property portfolio, driving performance, finance, and resident experience.

Key Responsibilities

• leasing
• revenue growth
• expense control
• data analysis
• contract negotiation
• compliance management

Tasks

The Director of Property Management is a strategic and results-driven leader overseeing the performance of a growing portfolio of 12,000 multi-family units across four states. This role combines high-level vision with hands-on execution to ensure operational excellence, financial performance, and an exceptional resident experience. The Director leads and mentors a team of Regional Managers across multiple markets, ensuring alignment with ownership objectives and consistency in policy, procedures, and service standards. Key responsibilities include driving leasing performance, revenue growth, expense optimization, and long-term asset value. This role plays a critical part in organizational scalability—standardizing operations, implementing technology solutions, and developing leadership talent to support future expansion. The Director partners closely with internal departments including marketing, asset management, HR, construction, and development to ensure seamless execution across the portfolio. As a senior leader within the company, this individual models Lloyd Companies’ core values, maintaining a high-performance culture rooted in accountability, service, and continuous improvement. Provide direct supervision and leadership to Regional Managers and support staff, ensuring adherence to organizational policies and relevant legal requirements. Oversee the full employee lifecycle in partnership with Human Resources, including interviewing, hiring, training, and ongoing development. Effectively plan, assign, and delegate work; conduct performance evaluations; administer recognition and disciplinary actions; and proactively address employee concerns to foster a productive and positive work environment. -Utilizes natural influence to provide direction, leadership, mentorship, and oversight to Regional Managers in all aspects of property operations, leasing, maintenance, resident service, and owner satisfaction to uphold company standards and drive optimal performance. Continuously invest in the development of Regional Managers by enhancing their leadership capabilities, decision-making skills, and strategic thinking to support both individual growth and overall portfolio success. -Oversight of divisional training programs to ensure all new and existing employees receive thorough onboarding and ongoing refresher training on essential operational responsibilities. -Serve as the driving force behind portfolio performance, ensuring leasing velocity, revenue growth, expense control, and ROI consistently meet or exceed asset management goals and ownership expectations. -Upholds the highest ethical standards for self and team, ensuring integrity and accountability. -Negotiate management and vendor contracts in accordance with company standards to ensure alignment with financial and operational objectives. -Offer strategic insights on new developments by gathering and analyzing feedback from on-site teams and residents. Establish and maintain a continuous feedback loop to drive ongoing improvements, ensuring new projects consistently align with evolving renter needs and market demands. -Maintain a comprehensive understanding of the portfolio’s asset mix, market positioning, and each property’s unique strengths and challenges. -Ensure compliance with Federal Fair Housing, ADA, and all local/state housing laws; proactively manage risk to minimize liability. -Applies analytical rigor and a methodical approach to data analysis, presentation, and decision support. -Lead business development efforts by cultivating relationships with prospective property owners to secure new management contracts. Maintain strong, positive partnerships with existing owners, ensuring their expectations are consistently met and exceeded for long-term client satisfaction and retention. -Collaborates successfully with diverse groups and individuals, promoting inclusivity and teamwork. -Promote a culture of safety, accountability, and continuous improvement across all levels of the division. -Handle escalated resident complaints beyond the Regional Manager level, ensuring prompt and fair resolution in alignment with company values. -Effectively manages multiple projects simultaneously, balancing priorities and deadlines with ease. -Proactively analyze portfolio data and resident behavior to identify emerging trends, data patterns, or potential risks. Develop and implement strategic action plans to address challenges and capitalize on opportunities in real time, ensuring continued operational and financial success. -Analyze and interpret operational reports, financial statements, and KPIs to assess portfolio health, identify opportunities, and guide decisions. -Develop and execute an annual strategic plan that aligns with company-wide goals, translating high-level objectives into actionable priorities for the Property Management division. Ensure every team member understands their individual contribution to the division’s success and feels connected to its overall mission. -Support the achievement of departmental and company-wide goals through additional initiatives and responsibilities as needed. -Establish and monitor performance benchmarks for leasing, maintenance, staffing, expenses, collections, turnovers, and occupancy. Investigate outliers and implement corrective actions as needed. -Ensure optimal staffing levels at both the asset and divisional levels to support operational efficiency, service quality, and strategic growth objectives. -Cultivate a positive, inclusive, and respectful work environment that supports employee engagement, retention, and performance. -Maintain deep awareness of industry trends and emerging technologies, fostering a curious and forward-thinking mindset. Champion innovation by identifying, implementing, and successfully rolling out new systems and initiatives that enhance operational efficiency and add competitive advantages.

Requirements

• bachelor’s degree
• 7-10 years
• leadership
• financial acumen
• strategic thinking
• computer fluency

What You Bring

EDUCATION and/or EXPERIENCE Bachelor’s degree in a related field, complemented by 7–10 years of leadership experience, ideally combined with a strong financial and economic background. -Displays a competitive sales acumen coupled with a proactive and results-driven mindset. -Strong in interpreting financial statements and skilled in creating and managing budgets to drive fiscal responsibility. -Skilled in training, developing, and mentoring personnel to maximize individual and team potential. -Possesses excellent verbal and written communication skills, effectively conveying ideas to diverse audiences. -Maintains regular and dependable attendance, demonstrating commitment and professionalism. -Demonstrates adaptability and resilience, maintaining flexibility in dynamic and changing environments. -Ability to think and forecast 3 years out. -Brings energy and enthusiasm, contributing positively to workplace culture and momentum. -Exemplifies excellent organizational skills with strong attention to detail and reliable follow-through. -Ability to anticipate potential obstacles and plan around them. -Exhibits strong strategic thinking skills, capable of long-term planning and a high level of discernment. -Technologically strong computer fluency across relevant platforms and software. -Can have natural conversations giving both positive and constructive feedback. -Demonstrates exceptional leadership with the ability to inspire, motivate, and guide teams toward shared goals. -Brings proven management experience with a focus on financial acumen, team development, and operational excellence.

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About Lloyd Companies

-Maintains a robust construction backlog—recently reported at $317 million—fueling mixed‑use neighborhood projects across the Midwest. -Built signature developments like The Cascade at Falls Park and The Steel District—each combining apartments, offices, hotels, and retail. -Recognized as a top regional employer and family‑led business with a track record of high‑visibility mixed‑use and community‑building projects.

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