Soft Service Director

Overview

Oversee soft services operations, budgets, team training and client relations

Requirements

• customer service
• budgeting
• financial management
• facilities management
• team leadership
• training

What You Bring

-Strong skills in Customer Satisfaction and Customer Service -Experience in Budgeting and financial management within a facilities or service environment -Excellent organizational and communication abilities -Experience in facilities management or related fields is desirable -Proven ability in Training and developing team members -Exceptional Team Leadership and interpersonal skills

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About Arcus Fm

-Financially fuelled by rapid tech adoption, it acquired BEMS in September 2020 to deepen in-house energy and control expertise. -Typical projects blend hard services (M&E, refrigeration, BMS, building fabric) with soft services (cleaning, grounds, security) across sectors like retail, logistics and hospitality. -Clients include major retailers and cooperatives, underpinned by a 24/7 UK-based helpdesk and a full-service integrated FM model.

Sector Specialisms