Operations Services Lead

Overview

Manage billing, collections, reporting and process improvements for operations services.

Key Responsibilities

• data analysis
• billing reporting
• performance reporting
• process improvement
• project planning
• work orders

Tasks

-Research and abstract information and supporting data in preparation for meetings, projects, and reports (including data compilation, research, tables and graphs) -Assist in the development and upkeep of policies and procedures for implementation -Train and mentor new Admin team members -Coordinate and manage water quality complaints with local operations and environmental compliance teams -Responsible for maintaining reports specific to payments, billing and collection processes, to include monitoring billing, collections and payment related activities (collection processes wherever local state operations is responsible) -Generate reports, proposals, presentations, and spreadsheets using various software and tools to ensure the region is meeting performance goals. Analyze trends and present insights to leadership. -Assess and assist with meeting collections, billing, payments, and service delivery targets. Identify and implement process improvements that improve billing, collections, and service delivery processes. Assist with correspondence and handle telephone requests -Assist with the planning and execution of projects -Prepare and respond to data requests and execute work orders, service orders, error reports -Coordinate complaints (mediation & informal), and submit to governmental agencies

Requirements

• 8+ years
• associate degree
• project management
• ms excel
• analytical
• interpersonal

What You Bring

-Good quantitative and analytical skills; attention to detail. -8+ years’ experience with an associate’s degree, or 11+ years’ experience without a degree in operations services, operations support or customer support in a large organization -Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others. -Process and project management skills. -Associate degree in Management, Business or related field is preferred. -Minimal local/regioanl travel. -Intermediate level experience with computerized systems, database management, spreadsheet and word-processing programs to process data and create reports. -Knowledge of operations support, customer support practices -Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation). -Primarily in the office with occasional work in the field at project sites or project meetings -Strong knowledge of computer software such as MS Word, Excel and Outlook. -Good business acumen and judgment.

People Also Searched For

Benefits

-Hybrid work schedule(3 days in the office 2 days offsite)

About American Water

-Provides vital water and wastewater services, ensuring communities have access to clean water. -Has a long history of managing water infrastructure in partnership with municipalities. -Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities. -Known for innovation in water management, offering sustainable solutions to modern water challenges. -A trusted provider for residential, commercial, and industrial customers across the U.S.

Sector Specialisms