Account Manager

Overview

Manage and grow client accounts, handle sales, projects, and relationships.

Key Responsibilities

• product specification
• quote management
• business development
• project oversight
• client liaison
• rfp preparation

Tasks

-Specify product, pricing, product research, sourcing new products and technical order information including custom requirements. Initiates the service quote requests for deliveries of small and major orders. -Passionately hunt new business opportunities growing your funnel by connecting with your wide network of A&D, CRE, GC’s and Project Managers. -Ensure a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required. -Oversee all customer projects and work orders; directs dealer team for implementation of customer orders and service requests. -Act as the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account and is responsible for account team’s performance. -Provide administrative support to ensure accuracy of orders and a positive customer experience as needed. -Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.) -Maintain comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria proposing ways to enhance their space. -Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied. -Prepares documents for RFP, RFQ, bids and tenders. -Work with manufacturers to obtain lead times, contracts, discounts and pricing for order quotes. -Ensure documentation standards are maintained on all account activities with a customer first service level following processes and procedures. -Provides timely response to customer’s requests for products, services and/or information.

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About Contemporary Office Interiors Ltd.

-Began operations in Calgary in 1968, growing from a regional outfitter to become Canada's Certified MillerKnoll dealer. -Operates nationwide with locations in Calgary, Edmonton, Mississauga, Toronto, Vancouver, and Winnipeg, offering customized workspace solutions. -Specializes in transforming spaces for offices, healthcare, and educational settings, including clinics, libraries, law firms, and corporate headquarters. -Known for innovative solutions such as modular walls, demountable systems, and virtual 3D walkthroughs to create adaptable spaces. -Completes high-profile projects like office floors in Telus Sky and Manulife show suites, as well as healthcare centers and university libraries. -Partners with leading brands such as MillerKnoll, Herman Miller, Maars, and Geiger to offer premium furnishings nationwide.

Sector Specialisms