Community Association Manager

Overview

Manage and supervise community association portfolios, liaise with boards, vendors, homeowners.

Key Responsibilities

• board liaison
• inspections
• financial reporting
• ap oversight
• vendor procurement
• c3 updates

Tasks

-Ensure Board of Directors is aware of legal actions involving the Association. -Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed. -Coordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required. -Review monthly financial reports and ensure management summary is submitted to the association Board of Directors. -Maintain unit and contract files relating to the operations of the Association. -Travel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement. -Update homeowner and association information in C3 and shared files. -Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents. -Oversee the AP process in accordance with Associa home office processes and procedures. -Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement. -Oversee Associa staff as contract provides. -Prepare agendas, update management reports, and compile documents and copies for Board meeting packages. -Monitor corporate and client delinquency rates and collections process for account portfolio. -Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation. -Oversee ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary. -Manage routine and special project vendors including procurement as well as performance evaluation as contracted. -Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc. -Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients. -Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.

Requirements

• bachelor's degree
• microsoft office
• customer service
• community experience
• time management
• effective communication

What You Bring

-Bachelor's Degree preferred -Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.). -Time management and time critical prioritization skills. -Knowledge of company policies, procedures, and forms -Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.). -Self-motivated, proactive, detail oriented and a team player. -Professional customer service skills. -Proficiency in conflict resolution techniques. -Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities. -Ability to interpret verbal and/or written instructions at a proficient level. -Must be able to prioritize, manage time, and meet deadlines. -Must be able to communicate effectively and professionally on phone, email, and in-person. -Community Association Experience required -Must be able to work effectively with others in person and in group setting -Knowledge of communities/property/real estate and homeowners associations. -Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners. -Must be able to operate general office equipment (copier, fax, phone systems, etc.) -Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team. -Ability to keep workspaces organized and maintained.

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About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

Sector Specialisms