General Manager | Glassboro Courtyard

Overview

Lead all hotel operations, financial performance, guest satisfaction and staff management.

Key Responsibilities

• guest service
• financial planning
• cleaning standards
• inspections
• payroll controls
• employee performance

Tasks

-Assist staff with their job functions to ensure optimum service to guests. -Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. -Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. -Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. -Ensure that all Shaner and franchise operating standards are followed. -Focus on achievement of hotel financial goals / budget targets. -Handle guest complaints ensuring guest satisfaction. -Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. -Leads all aspects of employee performance to ensure productivity and a quality work environment.

Requirements

• hospitality degree
• leadership
• pms
• budgeting
• bilingual
• communication

What You Bring

-High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. -Minimum of five years of progressive leadership experience in the hospitality industry. -Be accessible to guests and employees. -Be available to work a flexible schedule, including weekends, holidays, and varied shifts. -Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. -Working knowledge of all hotel departments. -Bilingual English/Spanish a plus. -Ability to satisfactorily communicate with guests, management and co-workers to their understanding. -Ability to write routine reports and correspondence. -Knowledgeable of the property management system. -Knowledge of budget preparation and cost controls. -Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. -Ability to apply good judgment to carry out instructions. -Knowledge of local activities and attractions appropriate for clientele. -Ability to speak effectively before groups of customers or employees of organization.

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About Shaner Hotels

-Shaner Hotels is a family-owned company with a rich history in the hospitality industry. -Focuses on hotel ownership, management, and development across the United States. -Operates a diverse portfolio of hotels, including major global brands and independent properties. -Known for expertise in transforming underperforming properties into successful operations. -Business model includes long-term investments with a focus on profitability and asset appreciation. -Strong presence in the upscale and select-service hotel segments. -Projects often involve extensive renovations, brand conversions, and strategic expansions. -Standout in the industry with a hands-on management approach. -Prides itself on deep industry relationships and ability to adapt to market trends.

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