Customer Experience & Operations Assistant (12 month Fixed Term)

Overview

Supports building operations and occupier experience, managing events, communications, compliance.

Key Responsibilities

• procurement
• event planning
• social media
• facilities management
• health & safety
• occupier communication

Tasks

-Oversee collaboration with local businesses and suppliers to source and coordinate a diverse range of events suited to a broad audience -Assist with the PO process, ensuring orders are placed and processed in line with the building’s systems and processes -Providing general support to the Building Manager and deputise in their absence -Work closely with the Building Manager to support occupier communications, attend occupier meetings, and lead on joint initiatives that enhance building operations, efficiencies and compliance -Design and deliver a community events calendar that aligns with budget while maximising impact and inclusivity -Manage the building’s social & community platforms, curating timely and engaging content that reflects the identity of both the building and wider estate -Oversee security and cleaning processes, supporting the Building Manager with contractor management and monitoring of KPIs -Champion an exceptional and consistent service experience for all occupiers across the building, ensuring every interaction adds value -Partner with the wider building team to streamline occupier-facing processes, ensuring they are complaint, user-friendly, and effective -Uphold front of house presentation and service standards, continuously seeking opportunities for improvement -Provide hands-on support to the Reception Host when required, identifying and actioning enhancements to the overall reception experience -Share responsibility for building compliance, completing health and safety checklists, maintaining the H&S management system

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About Colliers

-A global leader in real estate and infrastructure, evolving from regional roots. -Diversifies services across real estate, engineering, and investment management. -Handles high-value transactions and manages large-scale infrastructure projects. -Offers comprehensive advisory and consulting services globally.

Sector Specialisms