Quality and Insights Manager

Overview

Lead QA and insight generation to improve customer service and colleague experience.

Key Responsibilities

• audit insights
• process updates
• performance reporting
• customer voice
• quality assurance

Tasks

-Turn checks, audits and feedback into clear insights and suggested actions -Keep our processes and standards fresh, relevant and fit for the future -Work with leaders and team to help them understand how we are performing and drive a continuous improvement culture within the team -Make sure the customer’s voice is at the heart of every change we make -Build and manage a simple, consistent quality assurance process that works for everyone and drives excellent customer outcomes and brilliant colleague experience.

Requirements

• six sigma
• agile
• quality management
• auditing
• analytical
• communication

What You Bring

-Knowledge of improvement tools such as Lean Six Sigma or Agile methods -A qualification in quality management, auditing, or equivalent experience in setting up or managing quality assurance in a regulated setting -The confidence to share clear timely feedback that drives action -A curious mind with great analytical and problem-solving skills -Strong communication and influencing skills with a collaborative approach

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Benefits

-You’ll work Monday to Friday -Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies. -800+ discounts or cashback on shopping, holidays, and more. -Enjoy 34 days leave (this includes bank holidays and a "me day"!), and the option to buy five days more (subject to criteria). -Generous pension and 3x salary life insurance. Check more benefits online! -This is a hybrid role, and you’ll spend a minimum of 2 days in our One Strawberry Lane office, and the rest working from home -2 days paid volunteering

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms