Wastewater Technician

Overview

Technical expert handling wastewater enquiries, supporting customers and field ops.

Key Responsibilities

• remote assessment
• technical expert
• wastewater issues
• agent support
• process improvement
• team collaboration

Tasks

Using phone and video tools to assess problems remotely Working closely with operational teams and external partners You’ll be part of the contact centre team, acting as a technical expert and bridging the gap between customer service and field operations. Handling complex customer enquiries on wastewater issues like pollution and flooding Supporting agents with technical guidance and follow-up actions This is a great opportunity to play a key role in supporting Thames Water’s turnaround strategy by delivering excellent service to customers while protecting the environment and local communities. Sharing expertise to improve processes and service delivery

Requirements

• salesforce
• technical
• field engineer
• regulators
• prioritisation
• wastewater

What You Bring

We’re hiring a Wastewater Technician in Reading 💧 Ability to prioritise workload and work proactively Familiarity with regulators and good IT skills (Salesforce experience is a plus) Strong technical background, ideally from a field engineer role Knowledge of pollution risks, flooding issues and wastewater treatment

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Benefits

Location: Kemble Court, Reading (hybrid after training) Salary: up to £44,000 per year

About Thames Water

-Delivering clean water and wastewater services across London and the Thames Valley. -Operates a vast network of infrastructure to meet the needs of its customers. -Focusing on sustainable water solutions and addressing climate change challenges. -Key player in major infrastructure projects, including the Thames Tideway Tunnel. -Involved in energy production through renewable initiatives like hydropower. -Committed to improving water quality, reliability, and customer service.

Sector Specialisms