Field Service Supervisor

Overview

Lead and support field service technicians to deliver top customer service.

Key Responsibilities

• technical support
• callback resolution
• field training
• dispatch coordination
• safety oversight
• performance management

Tasks

-Provide technical support for assigned technicians and their territories -Manage technicians' performance reviews, timecards, PTO and on-call -Provide exceptional support to both internal and external customers -The employee is frequently required to sit, stand, walk, hear, see and talk. -Resolve all customer callbacks for assigned areas -All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment. -Train newly hired technicians in the field -Work closely with dispatch team to drive efficiently and productivity -Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced -Perform random periodic checks of assigned technicians -Mentor assigned technicians; provide continuing education and training -Maintain communication with the team, providing feedback, guidance, training and encouragement to impact results

Requirements

• journeyman
• supervisory
• customer service
• communication
• management
• relationship building

What You Bring

-Journeyman-level or equivalent professional experience -1+ years prior supervisory experience in a service-focused industry -Ability to take initiative to help motivate the team and keep members safe, focused, and productive. -Light to moderate lifting may be required. -Strong customer service skills, proper phone etiquette and customer centric -Excellent verbal and written communication skills for both internal and external customers -Experience managing a diverse group of roles and responsibilities -Specific vision abilities required by this job include close vision requirements due to computer work. -Strong relationship-building skills within an active, communicative, fast-paced team environment

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About Climate Pros, Llc

-Founded with a mission to revolutionize the way climate challenges are addressed across industries. -Leverages cutting-edge technology to offer innovative, sustainable solutions for both public and private sector projects. -Focuses on long-term impact, delivering services in areas ranging from energy to infrastructure and residential developments. -Its expertise spans a variety of sectors, including energy, utilities, and commercial infrastructure, providing customized solutions for each sector. -Known for its work in climate-resilient infrastructure, ensuring that projects withstand the test of time and climate change. -Has worked on numerous high-profile projects, including renewable energy systems and eco-friendly urban developments. -With a hands-on approach to solving environmental challenges, it is a trusted partner for governments, corporations, and nonprofits.

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