Stone Gallery Manager

Overview

Manage the stone showroom, coach sales staff, and ensure premium product presentation.

Key Responsibilities

• equipment management
• reporting
• product allocation
• visual merchandising
• issue tracking
• operations coordination

Tasks

We're looking for a passionate Stone Gallery Manager to lead our showroom team. As a key player in driving sales performance and delivering exceptional customer experiences, you'll play a pivotal role in managing showroom operations while coaching and motivating your team to excel. This is more than a management role, you'll be guiding customers through product selection, supporting sales teams with expert knowledge, and ensuring our gallery showcases premium natural stone products to the highest standard. -Greet, engage, and build rapport with every customer entering the showroom -Manage showroom equipment, technology, and displays to support a seamless customer experience -Work closely with warehouse, logistics, and sales to ensure smooth operations and timely product delivery -Prepare accurate and timely reports to support procurement, inventory management, and sales planning -Allocate products for display or storage efficiently, collaborating with warehouse staff as needed -Continuously improve product display to showcase the full range of stone products -Provide necessary documentation and reports to logistics/warehouse teams to support order fulfilment -Ensure the gallery is presented to the highest standard, including visual merchandising and product layout -Work with the sales team to escalate and resolve customer issues effectively -Collaborate with other Stone Gallery Managers and their teams to ensure consistent standards across locations -Coach and motivate the sales team to drive performance and achieve assigned sales targets -Participate in continuous improvement initiatives to enhance showroom and sales operations -Track and communicate issues regarding product, inventory, or showroom operations -Collaborate with other Stone Gallery Managers to share best practices and optimise customer experience across galleries -Guide customers through the selection process, providing expert advice on our products -Support sales teams by providing product knowledge, showroom access, and assistance with client presentations -Respond promptly to customer inquiries, ensuring professional and accurate communication

Requirements

• microsoft office
• crm
• leadership
• visual merchandising
• natural stone
• 5 years

What You Bring

Highly Desirable -Strong attention to detail and presentation standards -Proficiency in Microsoft Office Suite; familiarity with CRM or sales software is an advantage -Excellent interpersonal, written, and verbal communication skills -Demonstrated experience in leading and motivating a team to achieve targets -Good numeracy skills to assist with pricing, proposals, and reporting -Customer-focused mindset with strong problem-solving abilities -Proven track record of delivering high-quality customer service and sales results -Knowledge of visual merchandising and showroom layout best practices -Strong understanding of natural stone products and materials -Ability to work effectively under pressure, manage multiple priorities, and adapt to changing business needs -Minimum 5 years' experience in retail, showroom management, or sales of premium products (stone, tiles, or related industries preferred)

People Also Searched For

Benefits

Join a company where every voice matters, excellence is celebrated, and you'll work with Australia's finest stone products. You'll be part of a supportive team environment where your contributions directly impact client satisfaction and business success.

About Signorino Tile Gallery

-Opened an iconic Richmond showroom, setting a benchmark in luxury tile retail. -Imports high-end Italian porcelain, natural stone, marble, granite, and terrazzo. -Completes prestigious projects, including Melbourne and Sydney airports, Shrine of Remembrance, Eureka Tower, and Myer Emporium. -Family-run with experienced leadership from John’s children and nephew. -Featured LED-lit six-metre stone displays post-COVID as part of recent innovations.

Sector Specialisms