Customer Success Manager (Chennai)

Overview

Oversee client onboarding, retention, and issue resolution for high‑net‑worth accounts.

Key Responsibilities

• client retention
• account management
• escalation handling
• onboarding
• relationship building
• retention planning

Tasks

The Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience. -Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue -Build executive relationships within the customer’s organization -Manage contract-related inquiries, questions, and issues from clients and other departments -Be a voice for accounts internally and keep the senior leadership abreast of the gaps -Liaise with other team leaders to make sure that clients are getting the best service possible -Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle -Drive resolution of escalated issues in coordination with Leasing, projects, design, and facilities teams -Professionally manage relationships with a portfolio of assigned accounts -Make sure he/she exceeds customer retention goals and ensure consistently high retention rates -Gain a thorough understanding of assigned client’s needs, services signed up for, and details of the client contracts to drive effective communication -Develop and execute retention plans for customers who may be at risk

Requirements

• customer success
• time management
• executive relationships
• communication
• hotel management
• 5-7 years

What You Bring

Experience (Years) required Hotel Management Graduate/ Graduate 05-07 years of experience in Customer Success/Account Management/ customer service/ guest relations roles Grade / Level G2B -Knowledge of customer success best practices -Exceptional time management and multiple stakeholder management experiences -Proven track record of building strong executive-level relationships -Exceptional communication and relationship management skills -High attention to detail and willingness to get “in the weeds” to fix a problem -Proven expertise in handling high-net-worth customers across India

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About Simpliwork

-Began with a vision to redefine office spaces for businesses of all sizes, offering tailored solutions that blend functionality and flexibility. -Focuses on providing flexible workspaces that adapt to the needs of modern enterprises, with options ranging from private offices to co-working spaces. -Serves a diverse range of industries, helping businesses streamline operations while offering employees a productive and collaborative environment. -With a commitment to quality and innovation, has expanded its footprint across various cities, rapidly gaining recognition as a key player in the office space sector. -Typical projects involve designing and implementing custom office spaces for businesses, ranging from startups to established enterprises, in both commercial and residential sectors. -In addition to core offerings, an expert team helps companies optimize their office layouts, ensuring productivity, efficiency, and employee satisfaction.

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