Resident Service Coordinator

Overview

Coordinates resident services, referrals, and community partnerships to promote housing stability.

Key Responsibilities

• data analysis
• budget tracking
• referral management
• accommodation processing
• partner development
• outreach communication

Tasks

-Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate. -Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners. -Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts. -Track and monitor the property’s Community Engagement budget. -Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities. -Assist elders or those at-risk, and non-elderly residents with disabilities to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to addresses common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social-emotional wellbeing. -Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations. -Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking. -Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved. -Collaborate with the property management team and attend weekly meetings as required. -Collaborate with property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations. -Processes Reasonable Accommodation requests for residents with disabilities.

Requirements

• ms excel
• powerpoint
• yardi
• bilingual
• data analysis
• stakeholder relations

What You Bring

-Excellent communication, organization, problem-solving and writing skills. -Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building. -Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs. -Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health. -Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus. -Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies. -Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners. -Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services. -Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus. -Knowledge of federal, state and local policies affecting housing is a plus. -Ability to work some weekends and evenings is required. -Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming.

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Benefits

-Retirement planning. We offer a 401k program with a company match. -Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays. -100% Company-Paid Life Insurance.With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage. -Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more! -Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.

About Beacon Communities Llc

-Shaped communities through thoughtful development and sustainable design. -Created vibrant, mixed-use developments integrating residential, commercial, and community spaces. -Develops sustainable properties while fostering long-term partnerships with clients and stakeholders. -Ensures high standards of maintenance and tenant satisfaction across diverse properties. -Creates spaces that enhance community livability across urban, suburban, and rural markets. - Executes large-scale, complex projects, including multi-family housing, commercial spaces, and mixed-use developments. -Known for quality craftsmanship, attention to detail, and innovative design solutions. -Adapts to market trends to meet evolving tenant and investor needs.

Sector Specialisms