Contact Centre Operative

Overview

Handle high‑volume calls, book appointments and support sales teams.

Key Responsibilities

• crm management
• online enquiries
• prospect database
• gdpr compliance
• customer liaison
• commission claim

Tasks

-Ensure compliance with Company Health and Safety policies and procedures and legislation. -Working with prospect databases -Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures. -Complete mandatory training programmes as required including GDPR and cyber security. -Provide supervisor with monthly commission claim using accurate information. -Deal with all customer enquiries in a polite, efficient, and confidential manner. -Attend departmental meetings as required. -To utilise Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response, profiling of customers and achieving / reaching optimum conversation rate of enquiry to successful appointment. -Liaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience. -Assist the supervisor to provide visibility of performance of opportunities for optimisation. -Undertake all tasks accurately and efficiently and in accordance with GDPR. -Provide regular feedback to the supervisor on quality and proceedable likeliness of enquiry types. -Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates. -Ensure compliance with Company policies and procedures. -Manage the CRM system (Keys) to ensure accurate management of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.

Requirements

• microsoft dynamics
• outlook
• excel
• driving licence
• gcses
• new build

What You Bring

-Good administration skills -Accuracy and good attention to detail -Good organisational skills -Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively. -Full clean driving licence -Experience and understanding of the new build industry and customers journey to buy a home -Experience of working Microsoft Dynamics -Good telephone skills -Excellent communication skills -Ability to work under pressure and meet deadlines and targets. -Experience in a customer facing role -Experience of working in a busy contact Centre environment -5 GCSEs or equivalent including Maths and English -Working with IT systems e.g., Outlook, Excel -Willing to travel to all sites on an ad hoc basis within the division as required to support development understanding -Ability to work effectively in an office of home environment Willing to be flexible in respect of day-to-day duties and hours worked

People Also Searched For

Benefits

-2 Volunteering days per annum -Employee rewards portal with many more benefits... -Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service -Salary sacrifice car scheme available to all employees -Share save and share incentive schemes -Enhanced maternity, paternity and adoption leave -Private medical insurance, with employee paid cover -Competitive basic salary and annual bonus -Competitive pension scheme through salary sacrifice -Life assurance at 4 x your annual salary

About Vistry Group

-Launched following the merger of Bovis Homes and Galliford Try’s housing arm in January 2020. -Operates three retail brands—Bovis Homes, Linden Homes, Countryside Homes—and a B2B Partnerships arm. -Known for timber-frame manufacturing via Vistry Works, boosting quality, speed, and carbon performance. -Typical projects include mixed-tenure neighbourhoods with schools, parks, orchards, and community facilities. -Completed major schemes like Meridian Water regeneration and Countryside Partnerships integration in 2022.

Sector Specialisms