Field Service Engineer
Compu Dynamics
Provide onsite technical service for liquid cooling systems in data centers.
22 days ago ago
$65,000 - $105,000
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
South Bend, IN
Onsite
Company Size
100 Employees
Service Specialisms
Design
Design‑Build Solutions
Electrical Services
Mechanical Services
Low Voltage Services
Liquid Cooling Services
Construction Services
IR Thermography
Sector Specialisms
Hyperscale
Colocation
Enterprise
AI/High Performance Computing
Edge Computing
Modular Data Centers
Role
What you would be doing
plc troubleshooting
system commissioning
onsite support
technical documentation
training delivery
parts identification
- Provide field feedback to engineering, product, and service leadership to support continuous improvement of systems and support models.
- Contribute to the creation and refinement of service bulletins, procedures, and technical documentation.
- Participate in process improvement initiatives and the development of new service offerings.
- Assist with troubleshooting and fault isolation of programmable logic controllers (PLCs), electromechanical systems, networking, and cooling equipment during deployment.
- Ensure continuous knowledge of supported products, including maintaining required certifications.
- Partner with sales and business development teams as a technical resource to support customer engagements and solution development.
- Maintain accurate and timely customer service records and reports within the service management platform.
- Recommend improvements to product manuals, operational processes, and field service procedures based on field insights.
- Develop and maintain knowledge base articles and related technical content to support internal teams and customer operations.
- Provide onsite technical support, including troubleshooting and repair of electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems.
- Support the development of training course content and provide technical training to customers and other field service personnel as required.
- Participate in system deployment projects by delivering installation, startup, and commissioning support services for mission-critical liquid cooling systems.
- Identify necessary parts and components required to resolve equipment issues during installation and commissioning.
- Respond onsite to dispatches for scheduled and unscheduled service requests within the timeframes defined by customer service level agreements (SLAs).
What you bring
troubleshooting
customer service
associate degree
data center
5 years
vac systems
- Strong technical troubleshooting and problem-solving skills with sound judgment.
- Proficiency in prioritizing tasks and managing multiple service requests.
- Excellent customer service, communication, and relationship-building skills.
- Ability to meet all customer-specific background and security requirements.
- Associate degree in an IT hardware-related discipline from a two-year college or technical school (or equivalent combination of education and experience).
- Demonstrated experience troubleshooting and repairing electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems.
- Willingness to work extended hours and participate in a 24/7 on-call rotation.
- Ability to interpret technical drawings, schematics, and specifications.
- Prior experience working within data center environments.
- Ability to lift up to 75 pounds.
- Experience working with 124/208 VAC and 48 VDC systems.
- Flexibility to travel 25%–75%, occasionally with short notice.
- Prolonged periods of standing, lifting, bending, kneeling, and working within customer facilities.
- Ability to diagnose and resolve root causes effectively and efficiently.
- Experience reading and interpreting mechanical and electrical schematics.
- Capacity to traverse active data center environments and respond to physical service requirements as needed.
- Ability to work independently in the field and collaboratively within a team.
- Minimum 5 years of experience in field service or a similar technical support position.
- Short-Term Disability (STD) – fully paid by Compu Dynamics.
- Tuition Reimbursement – up to $5,000 annually for approved educational programs.
- Paid Holidays – 7 company-observed holidays plus a floating holiday.
- Volunteer Time Off (VTO) – 40 hours annually for community service.
- Tool Reimbursement – $250 annually, available after 60 days.
- Voluntary Benefits – including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.
- Birthday Time Off – 8 hours of paid time off during your birthday month.
- Medical, Dental, and Vision Insurance – effective the first of the month following hire, with plans currently offered through Cigna.
- Paid Time Off (PTO) – accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.
- Boot Reimbursement – up to $150 annually, available from your first day.
- 401(k) Retirement Plan – automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit-sharing opportunities.
- Paid Parental Leave – 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.
- Employer-Paid Life Insurance – coverage equal to 1x your salary.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment drug screening, background/criminal check, and motor vehicle check required.
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Company
Overview
- Founded with a focus on delivering reliable and efficient infrastructure solutions.
- Specializes in designing, building, and maintaining high-performance systems for diverse sectors.
- Known for executing complex projects involving IT infrastructure, data centers, and critical systems.
- Has a strong track record in providing advanced solutions for government and commercial clients.
- Renowned for innovation in integrating cutting-edge technologies and adapting to evolving industry needs.
- Works across a variety of industries, ensuring scalable and resilient solutions for future growth.
100%
Renewable Energy Source
All of the company's data-center power is sourced from renewable energy.
- Deployment of advanced liquid-cooling and hot-aisle/cold-aisle containment to optimize energy efficiency and reduce PUE.
- Implementation of real-time intelligent energy management systems leveraging machine-learning analytics to dynamically adjust energy usage.
- Integration of on-site solar and renewable generation to reduce carbon footprint.
- Modular, factory-fabricated design minimizes materials waste and supports recycling from construction through operation.
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