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Customer Success Specialist

Company logo

Yü Group Plc

Provide first-contact solutions and support to Yü Energy customers.
7 days ago ago
£24,570 - £26,000
Expert & Leadership (13+ years), Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Leicester, England, United Kingdom
Onsite
Company Size
472 Employees
Service Specialisms
Utilities
Energy
Sustainability
Engineering
Water Services
Infrastructure
Sector Specialisms
Gas
Electricity
Water
Energy
Utility Solutions
Commercial Electricity
Commercial Gas
Commercial Water
Role

Description

data management
issue escalation
record keeping
system knowledge
account renewal
first contact

Requirements

office 365
customer service
energy industry
analytical
target oriented
team player

Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Security clearance

Information not given or found

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Company

Overview

£645.5 M
Annual Revenue FY24
The company reported significant financial growth with £645.5 million in revenue for the fiscal year ending in 2024.
£730–760 M
Revenue Guidance for 2025
The company has set ambitious targets, guiding revenue to between £730 million and £760 million for the upcoming year.
53k to 88k
Meter Points Growth
The company expanded its meter points significantly, increasing from approximately 53,000 to 88,000 in a single year.
2.7%
Market Penetration
With a market size of £50 billion, the company currently captures 2.7% of the addressable market, indicating strong growth potential.

Culture + Values

Environment + Sustainability

2050
Net Zero Alignment
Aligned with UK government's net-zero target, focusing on sustainability goals.
274 GWh
Green Electricity Supplied
Supplied 274 gigawatt-hours of pure green electricity in 2024, contributing to renewable energy use.
73 GWh
Green Gas Supplied
Provided 73 gigawatt-hours of green gas in 2024, supporting sustainable energy practices.
2021
Carbon-Neutral Gas Plan
Launched a carbon-neutral gas plan, offsetting emissions through recognized schemes.

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