Lead Facilities Coordinator

Overview

Lead Facilities Coordinator ensures executive support, facility operations, and client satisfaction.

Key Responsibilities

• risk management
• process improvement
• ticket management
• work orders
• data analysis
• budget management

Tasks

-Proactively identify and escalate potential risks to avoid any disruption to the client’s operations. -Continuously improve and innovate service delivery by supporting a future-forward organization through the adoption of best practices, new tools, and process improvements. -Proactively manage and respond to Executive ticket requests, ensuring prompt resolution and high-level service. -Provide essential operational support through administrative tasks and work order management, ensuring all services are delivered with speed and responsiveness and consistently with SLAs and brand standards. -Build meaningful relationships with the Executive team, proactively anticipating their needs to exceed expectations. -Collect, analyze, and report data-driven insights to ensure alignment with KPIs and help leadership with strategic initiatives. -Partner with the broader Experience team to foster a positive work culture and deliver high-touch customer service. -Share best practices and contribute to the overall development of the team, helping to build a future-forward organization. -Support IFM Bay Lead and RFMs with cost conscious budget management as part of ticket management, including coordinating the proper financial approvals, as needed. -Support and guide Facilities Coordinators, fostering effective communication and supporting their development, and ensuring accountability across the team. -Serve as the primary liaison with the IFM Bay Lead, providing regular updates on ongoing initiatives and promptly escalating any concerns, ensuring a high degree of integration.

Requirements

• google suite
• microsoft office
• degree
• 2-3 years
• customer service
• problem solving

What You Bring

-Quickly adapt to new devices, technology, and applications. -Proficient in Google Suite and Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook). -Work independently and problem-solve creatively -Exceptional customer service skills and professionalism with a passion for hospitality. -Associate's or Bachelor's degree, preferred. -2-3 years of relevant experience in hospitality, facility/property management, or building operations. -Highly collaborative and possess strong verbal and written communication skills. -Well-organized with strong time management skills and can prioritize multiple tasks in a fast-paced environment.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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