SAP Support Coordinator (UAE & KSA)

Overview

Coordinate SAP support for UAE/KSA users, manage tickets, liaise with teams.

Key Responsibilities

• ticket management
• sap support
• data migration
• kpi reporting
• user training
• testing

Tasks

-Coordinate with functional and technical teams to troubleshoot and resolve issues across SAP modules (e.g., MM, SD, FI, CO, PM) -Monitor and manage support tickets, ensuring timely resolution and escalation when necessary. -Track and report KPIs related to support performance, ticket resolution time, and user satisfaction. -Collaborate with technical teams of GET program to ensure alignment with Core and Business Modules. -Assist in user training, onboarding, and change management activities related to SAP GET program. -Support data validation, migration, and reconciliation efforts during rollouts or upgrades -Liaise with local IT partners involved in GET standard processes (e.g., tax authorities, authorized partners for e-invoicing..) -Serve as the first point of contact for SAP-related queries and support requests from business users based in UAE and KSA. -Participate in testing activities (UAT, regression testing) for any enhancements and updates performed under the GET program. -Maintain documentation of support processes, resolutions, and user guides.

Requirements

• bachelor's
• sap cert
• servicenow
• agile
• 5+ years
• communication

What You Bring

-Bachelor’s degree in IT, Computer Science, or related field -Flexible to work across time zones and support regional teams -SAP certification in any module is a plus -Strong communication and stakeholder management skills -Exposure to Agile or ITIL methodologies -Ability to work independently and manage multiple priorities in a global environment -Functional knowledge of SAP modules, e.g., MM, SD, FI, CO, PM. -Experience with ticketing systems (e.g., ServiceNow) -5+ years of experience in SAP support or coordination roles, preferably in an industrial organization. -Experience in global SAP rollout or transformation programs

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About Engie Middle East

-Founding Year: 1998 (global umbrella of a major energy group). -Focus areas include power generation, water desalination, and green-hydrogen projects in the Middle East. They integrate emerging technologies and sustainable solutions. -Operates in diverse markets through utility-scale power plants, desalination, energy efficiency, and hydrogen pilot projects. -Areas of expertise include traditional energy management and emerging green hydrogen technology, supporting both conventional and innovative market needs. -Infrastructure projects often combine critical facilities with clean-tech solutions, such as integrating desalination with renewables. This approach addresses regional challenges sustainably.

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