Multi Unit Operations Leader

Overview

Lead multiple Bath Fitter retail locations, coach branch leaders, drive sales & profit.

Key Responsibilities

• kpi management
• budget oversight
• hiring
• team coaching
• performance calls
• best practices

Tasks

-Model Bath Fitter’s values and HR best practices -Ensure adherence to Bath Fitter standards for customer experience, operations, and safety -Conduct regular one-on-one and group meetings with Branch Leaders -Drive performance against budgets and KPIs (Closing %, Install Budget, Lead-to-Estimate, P&L) -Support hiring and succession planning for Branch Leaders -Develop targeted action plans with Branch Leaders -Share best practices across the region to elevate overall business performance -Participate in interviews and onboarding to ensure talent alignment -Partner on local strategies to accelerate revenue and profitability -Lead monthly regional performance calls to drive accountability and collaboration -Identify training and development opportunities; champion a performance culture of accountability, growth, and recognition -Build high-performing teams by coaching Branch Leaders

Requirements

• leadership experience
• budget management
• excel
• driver's license
• bachelor's
• travel

What You Bring

-Proven ability to manage budgets, coach leaders, and drive measurable results -Travel expected 3 weeks each month within the region -Strong conflict resolution, communication, and motivational skills -5+ years of multi-unit leadership experience (sales, operations, or related field) -Valid driver’s license, clean driving record, and ability to obtain a U.S. passport -1 week per month based at your home branch (must reside within the region) -Willingness to travel weekly across the region -Proficiency with technology platforms (Teams, Excel, etc.) -Bachelor’s degree in business or related field preferred

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Benefits

-Tools to Succeed: Company vehicle, gas card, laptop, and cell phone provided -Career Growth: Be part of a company certified as a Great Place to Work®, with 40 years of success and expansion across the U.S., Canada, and Europe -Full Benefits Package: 100% employer-paid medical & vision for you and your family, dental and other coverage options, 401(k) with profit sharing, paid holidays, and paid time off -Competitive Compensation: Base salary + performance bonus

About Bath Fitter

-Started over 35 years ago, the company has revolutionized the bathroom remodeling industry with its patented acrylic bathtub and shower solutions. -They provide a fast, affordable, and high-quality alternative to traditional bathroom renovations. -Known for seamless, custom-fit tub and shower installations that minimize downtime and disruption for homeowners and businesses alike. -Operating across North America, they have a network of showrooms and authorized dealers offering professional installations. -Their solutions are used in countless residential properties and commercial settings like hotels, hospitals, and apartment complexes. -The company transforms bathrooms quickly, allowing customers to enjoy their new spaces with minimal hassle. -Their innovative approach and customer satisfaction have earned them numerous accolades in the home improvement industry.

Sector Specialisms