Credit / Collections Officer

Overview

Manage credit and collections, follow up invoices, handle payments and resolve customer queries.

Key Responsibilities

• payment processing
• overdue notices
• customer contact
• credit claims
• refunds
• invoice follow-up

Tasks

-Some ad -hoc receipting and allocating customer payments -Produce overdue reminder letters each month and send to customers -Contact Customers to follow up and resolve all account queries -Process credit claims and refunds and initiate appropriate action -Follow up on unpaid / outstanding invoices

Requirements

• excel
• erp
• accuracy
• communication
• high volume

What You Bring

-Previous experience in high volume environment -Sound knowledge of Excel -High level of accuracy and attention to detail -Ideally some exposure to large ERP Systems -Strong communication and interpersonal skills

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Benefits

-Friendly culture -Onsite parking -Flexible work hours

About West Recruitment Consulting

-Founded in 2006 in Parramatta by industry insiders who had spent years recruiting in Western Sydney. -Grew from local roots to serve clients across Greater Sydney and the Hunter region, bridging regional and metropolitan markets. -Specialises in matching talent across a spectrum of sectors including finance, engineering, IT, HR and operations. -Operates primarily in permanent, fixed‑term contract and temporary recruitment, offering flexibility for both candidates and clients. -Works with a diverse portfolio—from SMEs and start‑ups to ASX‑listed and government organisations. -Known for its honest, grounded approach backed by deep market knowledge. -Maintains tight, consultative relationships, acting as a strategic extension of client hiring teams.

Sector Specialisms