Key Account Manager

Overview

Manage high-value fire alarm service contracts and client relationships across the UK

Key Responsibilities

• client partnership
• client meetings
• compliance support
• sla monitoring
• contract lifecycle
• operations oversight

Tasks

This isn’t a desk-based account management role. You’ll be out meeting clients, solving problems, making things happen, and ensuring every SLA and KPI is hit — if not exceeded. We’re looking for a hands-on Contract / Key Account Manager to take charge of several high-profile, multi-million-pound customers. You’ll be the vital link between our clients and our operational teams — making sure our fire alarm service, inspection, and installation contracts run like clockwork. -Build trusted, long-term partnership with a key client. -Attend client meetings across the UK — typically 1–2 days per week of travel. -Support technical teams on-site and ensure compliance with BS5839 and relevant standards. -Monitor SLAs and KPIs, resolve issues quickly, and identify improvement opportunities. -Own the full lifecycle of major service contracts — from mobilisation to delivery and renewals. -Oversee planning, service, and operations to ensure consistent performance and profitability.

Requirements

• uk licence
• fire alarms
• bs5839
• problem solving
• customer focus
• contract management

What You Bring

-A full UK driving licence and willingness to travel when needed. -Knowledge of fire alarm systems and BS5839 standards. -A proactive, problem-solving mindset and a customer-first attitude. -Confidence in managing high-value contracts and multiple stakeholders.

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Benefits

Salary: £50,000 – £60,000 + car or allowance + benefits -£50,000 – £60,000 (depending on background) -Real career growth within one of the UK’s fastest-growing safety service providers -Company car or car allowance -Pension, life assurance, and employee assistance programme -23 days holiday + bank holidays

About Trinity Fire & Security Systems

-It grew into a turnkey provider, offering design, installation, commissioning, and full aftercare for fire, safety, and security solutions. -Headquartered in Exeter, it later became a key pillar of PTSG’s Fire Solutions division following its 2019 acquisition. -Notable projects include system upgrades at Heathrow T3, Oxford University Hospitals, University of Hertfordshire, Selfridges, and York Magistrates’ Court. -The company partners with top-tier manufacturers like Honeywell (Gent, Notifier), Hochiki, Ansul, Tyco FireClass, Milestone, Axis, Avigilon, SALTO, CEM and Gallagher. -Highly accredited (e.g., BAFE SP101, LPS1014, NSI Gold), Trinity pairs technical excellence with rigorous legislative compliance. -From standalone residential alarms to integrated, multi-site commercial platforms, Trinity tailors each solution to project needs.

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