Property Services Planner

Overview

Schedules and coordinates repairs, managing resources to ensure timely service delivery.

Key Responsibilities

• cost control
• resource scheduling
• it systems
• repair monitoring
• kpi management
• client liaison

Tasks

-Managing expectations of client and service users. -Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. -Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. -The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors. -Effective management of operative diaries and resource. -A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. -Correct priority target assigned to work. -Assist with the delivery of day-to-day service so as to maximise contract performance against KPI’s, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. -Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. -May occasionally oversee work of an apprentice and work as part of a team or alone. -Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. -Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. -Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. -Working with some vulnerable service users / groups. -Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. -Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. -Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved.

Requirements

• gcse
• it skills
• communication
• problem solving
• customer focus
• organisation

What You Bring

-Educated to GCSE (or equivalent) in English & Maths. -Good written, verbal, questioning & interpersonal skills. -Good time management, planning & organisational skills. -Strong customer experience ethos. -Organisational skills -Negotiating skills -Communication skills -The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. -Decision making and problem solving. -Good on computerised systems. -Experience of working in a pressurised environment and dealing with challenging situations. -Able to work alone or as part of team, demonstrates company values e.g. customer first.

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Benefits

-Flexible working options available -Investment in your learning, personal development and technology -Competitive pay & generous pension -25 days holidays plus bank holidays

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-company will not sponsor; they are surrendering their sponsorship licence and cannot provide sponsorship.