Neighbourhood Manager

Overview

Manage resident issues, safety, and community engagement for housing estates.

Key Responsibilities

• resident feedback
• resident engagement
• property inspections
• tenancy support
• maintenance coordination
• vulnerable support

Tasks

-Gather feedback from residents to continually improve services and ensure satisfaction. -Engage with residents through regular communication, ensuring their concerns are heard and acted upon. -Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness. -Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns. -Represent the company in external meetings, attend court proceedings, and support residents through various issues. -Work closely with internal departments and external partners to address building maintenance and safety. -Provide tailored support to vulnerable individuals and families, ensuring their needs are met.

Requirements

• driving licence
• housing experience
• microsoft office
• tenancy experience
• problem solving
• fire safety

What You Bring

-Driving license and own car essential -You’ve got some experience in housing, or, you’re keen to learn about building safety, fire safety, and tenancy issues. -Confident using tools like Outlook, Word, and Excel, and you pick up new systems quickly. You also pay attention to detail, especially when it comes to keeping information accurate and up to date. -Experience dealing with tenancy matters, like noise or neighbour concerns, and you’re either familiar with housing policies and regulations or open to learning as you go. You enjoy solving problems and can explain things clearly, in a way that makes sense to everyone.

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Benefits

-25 days’ holiday pro rata (Plus Bank Holidays) Up to 8% contributory pension -You’re comfortable working in a fast-paced environment, where priorities can change quickly, and you’re able to stay organised while juggling multiple tasks at once. This role is a chance to use your people skills and practical know how to make a real impact helping our customers feel valued, supported, and proud of where they live. -In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

About A2Dominion Group

-A leading property development and management company focused on creating sustainable and high-quality homes and communities. -Offers services across residential, commercial, and mixed-use developments, including affordable housing and urban regeneration projects. -Operates in multiple regions, partnering with local authorities and private developers. -Residential developments range from affordable housing to premium homes, with a focus on sustainability. -Commercial projects include office buildings, retail spaces, and mixed-use developments that foster vibrant communities and contribute to local economies. -Expertise spans infrastructure, energy, and utilities, providing a comprehensive approach to property development. -Known for transforming derelict sites into thriving communities with modern amenities.

Sector Specialisms

Security Clearance

-standard dbs check required