Customer Support Specialist

Overview

Support sales team with bid coordination, quotations, analytics, and customer relations

Key Responsibilities

• analytics
• metric tools
• bid quotations
• customer visits
• bid coordination
• training delivery

Tasks

-Performing analytics and utilizing various metric driven tools to provide project success rates -Building professional project bid quotations for small and medium projects -Customer visits will be required from time to time to build relationship -Coordinating project bid schedules with the ABB sales team and distributor partners -Delivering product/solution/service-related training; and supporting the managers in preparing and validating the technical articles to publish.

Requirements

• work authorization
• commercial
• bachelors
• 3+ yrs
• switchgear
• detail oriented

What You Bring

-Candidates must already have a work authorization that would permit them to work for ABB in the US. -Knowledge in commercial or water market spaces preferred -High school education with 3+ years of experience in the electrical industry or a bachelor's degree -You are detail oriented and have an ability to balance multiple deadlines at once -Experience in switchgear sales or project coordination preferred

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Benefits

-Employee Assistance Program -Company paid life insurance (2X base pay) -Employee discount program -Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. -Short Term Disability – up to 26 weeks – Company paid -Voluntary life and AD&D – 100% employee paid up to maximums -401k Savings Plan with Company Contributions -Parental Leave – up to 6 weeks -Company paid AD&D (1X base pay) -Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance -Choice between two dental plan options: Core and Core Plus -Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. -Vision benefit -Employee Stock Acquisition Plan (ESAP)

About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms