Night Assistant

Overview

Provide night‑time support, security and housing assistance to vulnerable clients.

Key Responsibilities

• repair reporting
• database updates
• it systems
• night security
• stock control
• client support

Tasks

-Undertake personal development and training as necessary to keep up to date with le-gal, political, financial and other developments in the fields of housing and customer service -Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements. -Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures. -Assisting colleagues in meeting key performance indicators (e.g. voids arrears and outcome targets). -Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system, within a defined geography, i.e., small group of schemes -Constantly review work outputs, setting improvement targets and appraising individual performance -To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery. -To provide a high quality, customer-orientated service championing -To provide administrative support to the Housing Team and Service Managers -Meeting the requirements of health and safety policies and practices. -Reporting repairs to maintenance contractors by using appropriate systems. -Implementing policies and procedures to ensure effective service delivery. -Promote and encourage a high level of client involvement, consultation and communication. -Effective recording of information including adding updates to the Support database and Housing Management database. -Participate in the work of the Divisional team, encouraging innovation -Implementing night security systems, ensuring overall safety and security of the scheme. -Liaising with colleagues to ensure that the service promotes empowerment and independence. Ensuring effective exchanges of information with team members and day staff. -To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery. -To actively promote Riverside locally. -To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures -Using IT systems appropriately. -Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections. -Involved in team meetings, training events and attending regular supervisions, as ap-propriate. -Contributes to the stock control, purchasing and storage of consumables required by the service -Ensure that all data is compliant with legislation and policies relating to data quality -Ensure a warm welcome and maintain inviting Reception areas as per the Psychologically Informed Environment standards. -Assisting housing team colleagues in the delivery of quality housing management. -Have an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes. -Adhering to equality and diversity policies in all aspects of service delivery.

Requirements

• microsoft office
• word
• excel
• vulnerable clients
• fault response
• anti‑social

What You Bring

-To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within River-side; and complete relevant IT training where required. -IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required. -Experience with working with vulnerable client groups. -Responds to faults as discovered. -“Riverside Service Style” practices -Effectively dealing with anti-social behaviour.

People Also Searched For

Benefits

-28 days holidays plus bank holidays (pro rata) -Investment in your learning, personal development and technology -Flexible working options available -Competitive pay & generous pension

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-riverside will not offer any sponsorship; applicants must already have legal permission to work in the uk.